“The location is convenient as it just takes few minutes walk to train station and close to supermarket.
The room is a bit small ( originally I book a twin room but turn out there are 3 beds in the room…)”
“Disgusting hotel!!!
There were 5 sizable spiders hanging in the ceiling on top of the beds which I won’t expect in a city hotel! More to come throughout the night which we can’t sleep at all! The trash in the hotel hasn’t been cleared and with the rubbish from the precious guests! The lamps is broken. No lift to my room as it is in the roof top. The staff is very rude!
I suppose to stay 3 nights with fully paid and non-refundable but we still decided to move to another one as it is not……
“Have free laundry , clothes dryer and free coffee and tea on 1/F, have small lift .the room has dishwasher , refrigerator for ice cream and air conditioner, nice environment for vacation ”
“We stay in Luzern for 2 nights with sea view room, the room’s view is great and there’s the free coffee machine for us to grab a coffee and relax the whole afternoon. Me and my family enjoyed the room a lot.
Be reminded that the room without air-conditioner, a stuffy room and a bit hot, need to use fan and open all window in case to let the wind come in.
The welcome drink is great too, we enjoy much in the bar, a good memory in Luzern”
“I paid Chf112.- they told me I will get a bunk bed room with sharing bathroom and toilet. I booked a double room with private bathroom. Finally I need to pay CHF210.- to change to a very small room with private bathroom but without any facilities!!!!!!! No air conditioning, no kitchen, no fridge.......”
“Small hotel reception only available till 10 pm, but we got warm welcome when check in and the reception lady very nice to introduce the must check points to us. We got upgraded so room is a bit bigger , window can open which very Europe style. Room are tidy and clean, bed also comfortable. Breakfast area are clean and service normal Europe style breakfast which is good enough.
Will recommend for a short stay here and only within 5 mins walk to train station ”
“The staff of the hotel are too young and not experienced. The reception staff changes almost every other day. It is not good for the guests, who look for stability and home feelings. The cleaning staff are not experienced too and throw away my expensive and important tooth bracket when cleaning.”
"Small hotel reception only available till 10 pm, but we got warm welcome when check in and the reception lady very nice to introduce the must check points to us. We got upgraded so room is a bit bigger , window can open which very Europe style. Room are tidy and clean, bed also comfortable. Breakfast area are clean and service normal Europe style breakfast which is good enough.
Will recommend for a short stay here and only within 5 mins walk to train station "
"Although it is not very close to the train station, there are many supermarkets and shops nearby, and it is very close to the lion statue. There are many kinds of food for breakfast. The staffs are very friendly, they answered my questions or provided the help to me when I needed. but if there is a electric kettle in the room, it would be better, then I don’t need to bother the staff all the time to help me to filled up the hot water for me."