I was excited when we pulled up to a very beautiful hotel for our first night’s stay in Guatemala unfortunately that was the highlight of our visit.
I reserved a shuttle for pick up at the airport but no one arrived to pick up our group, we called the hotel to troubleshoot, I was left on the line with an unresponsive receptionist, asking hello are you still with me? After over a minute of silence I hung up, called back and I was then hung up on.
Upon arrival to the hotel after getting taxis we checked in and headed to our rooms.
Our rooms were cold, the thermostat didn’t work at all. There was no temperature control in the rooms.
The shower was warm but not hot and the shower leaked.
There was hair in our sheets, on our couch and tons of dust/dirt under the beds and couch.
The patio door didn’t close so there was so much noise.
I booked a total of 3 rooms for 8 guests and they were all uncomfortable, cold and underwhelmed.
I am disappointed with the lack of communication, comfort and cleanliness.
I wouldn’t recommend.