10/10 超赞
Chak R.
2024年07月7日
满意:清洁度
Cancelled rental - my mom could not climb up 14 steps
I have enjoyed several VRBO rentals and paid for big one in Los Angeles area soon
The one at Gross Isle Michigan did not work out for me.
I planned and took my mother with her walker there, and found out that the rental is upstairs floor with 14 narrow steps to climb up.
I did not know it was a floor up with that many steps.
I had to leave from the rental immediately with mom and her walker.
I messaged the owner and explained - that I left and did not use or stay there.
She said she has refunding the payment she received back to VRBO for my rental.
May I ask VRBO to verify & refund me for this rental to my credit card.
I will continue use VRBO for a lot more trips - please maintain loyal customers who rarely have cancellation from miscommunication about the rental place.
Thank you
Chak Ranganathan
248 672 4171
Chak R.
2024 年 7 月入住 1 晚