Dear Guest Relations,
I hope this message finds you well. I recently had the opportunity to stay at Windjammer Resort with my family for six nights at while we were looking forward to a relaxing vacation, I feel compelled to share our experiences regarding an issue we encountered during our stay.
Unfortunately, we faced instances of racism that significantly affected our enjoyment and comfort at the resort. Me and my child were celebrating our birthdays and we will always have these memories attached to our birthdays. Me and my family are traumatized by these experiences which was surprising and disappointing, especially considering the reputation of Windjammer as a welcoming destination. Thank you to the servers who made me feel seen; Vernel, Keenan, and two other young ladies I wish I had their names. A manager name Mary did her best to assist me but I was leaving.
In response to our concerns, we were issued a $100 credit, which felt inadequate considering the overall cost of our stay and the impact these experiences had on our vacation. We expected more meaningful support in light of what we encountered.
I believe in the importance of open communication and hope that sharing our experiences will contribute to positive changes at the resort. It is crucial for all guests to feel safe and respected, regardless of their background.
I appreciate your attention to this matter and look forward to your response.
Sincerely,
Ms. James