The Sandals Resort was a huge disappointment. Upon arrival, we were not helped out at all with our luggage, rushed into spa treatments and other excursions, and not welcomed as we would have expected from the price we paid to be there. The staff was very rude when we did not immediately buy anything and shuffled off to our room. We selected the Club Penthouse and there was no difference in treatment or amenities. We practically had to beg and ask for everything, all to be treated poorly for asking. The drinks were terrible and often had bugs or lipsticks in/on the plastic cups. While trying to enjoy the pool, we were left with no towels. Restaurants were completely booked and almost impossible to get the Culinary assistant to help as she was never at the office and if she was, you get completely ignored for 5 minutes while she takes personal calls. The rooms are very outdated. No one knew anything about the resort or the excursions, we often got bounced around and received different information from everyone on staff that we spoke with. This was truly a huge disappointment and felt like we w the robbed. We absolutely got ripped off and treated poorly. We will never, ever be returning to St Lucia or another Sandals resort. SAVE YOUR MONEY!!!!