Elevator was out the whole time of our stay. Had to use the staff elevator which was in poor condition. Then even the staff elevator was out. Manager was not accommodating - claimed he did not know. We were on the 5th floor (highest floor) so had to go down 10 flights of stairs - and the lights were out in the staircases. Had to use phone flashlights. We were in the Diamond Club which we paid more for exclusivity and highest accommodations. My mom was a bad foot so she was bound to the room most days.
Margaret
2024 年 11 月入住 5 晚
8/10 还可以
Jacqueline
与配偶出行
2024年11月17日
Peaceful
Jacqueline
2024 年 11 月入住 2 晚
10/10 超赞
Melissa
与配偶出行
2024年11月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our butlers Sarcha and Lance were amazing and really made our trip enjoyable. They went above and beyond for us and it was truly sad to say goodbye to them after our week in paradise. They are amazing and we were so grateful for them.
Melissa
2024 年 11 月入住 6 晚
10/10 超赞
Nakia
团体旅客
2024年11月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved this resort. Food could’ve been better is the only minus. Great experience here. Highly recommend
Nakia
2024 年 10 月入住 4 晚
10/10 超赞
Andrea
2024年11月12日
Andrea
2024 年 10 月入住 3 晚
8/10 还可以
Jermaine
2024年11月12日
Jermaine
2024 年 10 月入住 5 晚
8/10 还可以
Kisha
2024年11月10日
Kisha
2024 年 8 月入住 4 晚
10/10 超赞
Hellen
2024年11月8日
Hellen
2024 年 9 月入住 5 晚
6/10 一般
nicole
2024年11月8日
不满意:员工和服务
The property is large and beautiful. There are many bars and places to eat. The service is terrible each meal even the bars took over an hour ( sometimes longer ) to get food. I waited over an hour at the steakhouse for macaroni and was told it was still cooking after my food had come 30 min earlier. I also used my butler for reservations for the steakhouse and he confirmed then when I arrived they stated I had no reservation. Be prepared to say your room number a hundred times a day as it is asked multiple times at every food place. The buffet was the worse place to eat i do not reccomend. The coffee shop was good but they had no lid or straws. Many places to eat were out of products and food. The room had mold and hair in the tub. The curtains looked like they had blood stains or bbq sauce not sure and my first day 3 different people came knocking when I was just trying to relax. When they cleaned my room they took the robe and towels and didn’t leave any clean items. The view of the ocean was beautiful and there was plenty of seating. The only place I could get food quickly was the diamond lounge. I was very pregnant and asked to be driven in a cart to my room once and they were too busy. Then the elevator broke in the diamond suites and we all had to use the stairs. The room service was good but very limited to burger, pizza, sandwich, cake. It also took over an hour for delivery. Bring snacks! The ocean view was beautiful and the weather was great. I wouldn’t go back
nicole
2024 年 11 月入住 3 晚
10/10 超赞
Deborah
2024年11月6日
满意:清洁度、员工和服务、住宿条件和设施
Deborah
2024 年 11 月入住 3 晚
10/10 超赞
Andrea
2024年11月6日
Andrea
2024 年 10 月入住 2 晚
8/10 还可以
ERNST
与配偶出行
2024年10月28日
满意:住宿条件和设施,清洁度
It’s a beautiful property with great amenities! There’s something for everyone, the customer service could have been better but our butlers Lance and Sarcha were phenomenal!
ERNST
2024 年 10 月入住 4 晚
8/10 还可以
Nicole
2024年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Check in was a bit slow, especially when you have a long day of travel. For the most part everyone is super friendly minus a few.
Nicole
2024 年 10 月入住 4 晚
10/10 超赞
Sasha
与配偶出行
2024年10月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shannon & Terrell made our experience the best! All thanks go to them two :)
Sasha
2024 年 10 月入住 5 晚
6/10 一般
Daniel
与配偶出行
2024年10月20日
满意:服务设施
不满意:清洁度
Every staff member was wonderful Except front desk. Front desk was very rude… Room was not what I wanted vs what you get.
Daniel
2024 年 10 月入住 3 晚
8/10 还可以
Wanda
与配偶出行
2024年10月19日
满意:员工和服务、服务设施、住宿条件和设施
Everything was beautiful but the liquor was not good
Wanda
2024 年 10 月入住 4 晚
6/10 一般
PETA Gay
2024年10月14日
满意:住宿条件和设施
不满意:员工和服务
I was very dissatisfied with my room. It was my birthday and I asked for a change and they did not welcome the change. They made no effort to satisfy my request.
PETA Gay
2024 年 10 月入住 4 晚
10/10 超赞
Tracie
2024年10月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The most amazing experience and hotel spring for butler service Travis is the BEST!!!
Tracie
2024 年 9 月入住 3 晚
4/10 很差
Tara
与配偶出行
2024年10月10日
满意:服务设施,员工和服务
不满意:清洁度
Room wasn’t clean, fingernail was found in the shower upon arrival, service at restaurants/buffet was extremely slow, staff was lovely and super nice.
Tara
2024 年 10 月入住 5 晚
10/10 超赞
Porchia
与家人出行, 团体旅客
2024年10月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this property would definitely stay again
Porchia
2024 年 7 月入住 4 晚
6/10 一般
Odeida
2024年10月7日
Odeida
2024 年 9 月入住 4 晚
2/10 糟糕
louise,London
商务旅客
2024年10月6日
不满意:员工和服务、服务设施、住宿条件和设施
The security guards would not let me go to reception or call recrption
louise
2024 年 9 月入住 1 晚
10/10 超赞
Shakina
团体旅客
2024年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed the scenery and everyone was very friendly and polite.