I booked this hotel and was charged the full amount before being handed our hotel room key. Unfortunately we took a step in the room and lasted less then 2 minutes before we had to leave, as our disabled son was traumatized by the room and had a major autistic meltdown. We are not sure what caused this meltdown (couldve been a smell, noise, or just the room) but he was patting his ears while hysterically crying and repeating the word 'door'. He was terrified and we wouldve ruined everyones holidays if we hadve stayed, as he would not stop screaming.
We handed our key back in and explained why we had to leave. We did not touch anything in the room, but they were not willing to offer any refund (not even a small partial amount.) This was a horrible experience for us and we felt like the staff treated us like we had a naughty child, even though our 5 year old has very high needs autism and is practically non verbal.
A bit more compassion towards our situation wouldve been appreciated, as we did really want to stay, but left due to situations out of our control. You would think that given our situation, they wouldve had a bit more leniency towards us.
We ended up lost for suitable ommodation options and this resulted in us having to drive back to christchurch in the middle of the night.
I also noticed that there was no lift. This is probably the most least accessible hotel i have ever come across and i would not recommend it to anyone with any health problems or disabilities.
Sarah
2024 年 12 月入住 1 晚
6/10 一般
Heather
与配偶出行
2025年01月14日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Property is clean and room was of a good size, however, it is on a main railway and highway. It is also quite a distance from other dining options.
Heather
2025 年 1 月入住 1 晚
8/10 还可以
Bernie
与配偶出行
2025年01月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No complaints
Bernie
2025 年 1 月入住 1 晚
8/10 还可以
Stephanie
与配偶出行
2025年01月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel with good service.
Stephanie
2025 年 1 月入住 1 晚
4/10 很差
b
2025年01月8日
不满意:住宿条件和设施
Bit dated , bed was uncomfortable
b
2025 年 1 月入住 1 晚
6/10 一般
Svea
2025年01月4日
满意:员工和服务
Svea
2025 年 1 月入住 1 晚
8/10 还可以
G
与配偶出行
2025年01月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pretty hotel with a small pool. Close to the beach
G
2024 年 12 月入住 2 晚
8/10 还可以
Tari
与配偶出行
2024年12月30日
Nice property. Clean and accessible to town
Tari
2024 年 12 月入住 1 晚
8/10 还可以
Paul
2024年12月28日
满意:员工和服务
On the main road so easy to find and access.
Shower silicon needs jenola clean.
Comfortable bed.
Overall a good stay
Paul
2024 年 12 月入住 1 晚
6/10 一般
Pete Cheryl
与配偶出行
2024年12月23日
满意:清洁度、员工和服务、住宿条件和设施
We were somewhat disappointed with several matters. We were in a motel unit and were surprised to find only two cups and saucers. There was no cutlery or crockery for breakfast or any other meals . No telephone facilities, only in house option. Looked like they would have wanted us to wash cups but no detergent supplied. Only rinsing not a good option.
Pete Cheryl
2024 年 12 月入住 1 晚
4/10 很差
Christopher
商务旅客
2024年11月28日
满意:清洁度
不满意:住宿条件和设施,服务设施
TV kept freezing resulting in having to switch off at wall and restart. TV reception was terrible, very fuzzy picture and not ability to stream content. Glass entry door with no covering so light coming into room at 5.30am.
Christopher
2024 年 11 月入住 1 晚
8/10 还可以
Kenneth
与配偶出行
2024年11月27日
Nice and roomy
Prices of meals in restaurant were unreasonable
Kenneth
2024 年 11 月入住 1 晚
8/10 还可以
Gordon
2024年11月24日
Gordon
2024 年 10 月入住 1 晚
8/10 还可以
Frantz
与家人出行
2024年11月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is an ideal one night stop, but there's really not much to see and do around. It looks a little lost there by the road.
Frantz
2024 年 11 月入住 1 晚
10/10 超赞
Neil
与配偶出行
2024年11月23日
满意:清洁度、员工和服务、住宿条件和设施
Staff were very lovely and professional. There was a small room mix up but it was quickly sorted and they very kindly put us in a larger room. Overall the whole place was very tidy and well maintained. Also, the shower pressure was fantastic!
Would happily choose to return again.
Neil
2024 年 11 月入住 2 晚
8/10 还可以
Connor
商务旅客
2024年11月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Breakfast buffet was delicious, a shame that they tell you the restaurant is available at night but don't tell you that you need a booking to eat there.