For an older property was very nice and well worth the price paid. The breakfast was very good, all the employees were friendly and kind. Wonderful stay!!
Chad
2024 年 11 月入住 1 晚
10/10 超赞
Rachel
与家人出行
2024年11月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Affordable and nice! The indoor pool was great and the complimentary breakfast was very good!
Rachel
2024 年 11 月入住 2 晚
4/10 很差
Emily
与配偶出行, 商务旅客
2024年10月21日
满意:员工和服务
不满意:住宿条件和设施,清洁度
It takes a lot for me to complain about a property. While the bed and sheets were clean. The bathroom was disgusting. The shower head was caked in what seemed to be black mold. Enough that it was causing an issue with the water actually spraying out of the shower head uniformly. The shower door, lip and floor around the shower also had black mold growth. Overall the hotel was just dingy. The common areas had multiple stains on the carpets. Large amounts of built up dust and dirt in the corners and baseboards ect. Other issues not as pressing as the cleanliness were missing fixtures, broken window locks, holes in the wall paper, no sink stopper/plug.
I travel often for the business I own and often only use hotels to shower and sleep before I'm off again so I don't tend to book high end hotel while traveling, but I always check out the rating and was very surprised to find these issues with a hotel rated over 7.
Emily
2024 年 10 月入住 2 晚
10/10 超赞
Evelia
与家人出行
2024年10月20日
满意:员工和服务,清洁度
Really clean.
Evelia
2024 年 10 月入住 1 晚
2/10 糟糕
Brian
商务旅客
2024年10月16日
I cancelled my room 36 hours before my due arrival. I bought insurance just in case. Now Expedia still has not gotten my refund !
Brian
2024 年 10 月入住 1 晚
4/10 很差
Dennis
与家人及幼儿出行
2024年10月13日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in staff was great on Wednesday because we had car trouble and they told u no problem get here safely. Everything changed the next day when we were gone all day and came back to dirty towels we used that morning still on the floor. The check in told us they only clean the rooms every 3 days. He did provide us with new towels. Said he would make sure the next day they take care of room. Friday morning we go to check in to see if there was a possibility of changing rooms due to my daughter wanted to stay the night but was told because I booked thru a 3rd party they couldn’t help even know I said I would pay the difference before being told no. Gone all day Friday and once again our room was left untouched. No clean towels nothing. Go to check in and told that yeah you checked in Wednesday and they only come in if
1) we requested it, which we did the night before
2) it’s been more then 3 days
I would highly suggest going to a different hotel and not stay at this one.
Dennis
2024 年 10 月入住 4 晚
2/10 糟糕
Ruth
2024年10月6日
满意:员工和服务,清洁度
EVERYTHING WAS OK ELEVATOR WAS DIRTY
Ruth
2024 年 9 月入住 1 晚
8/10 还可以
Thomas
与配偶出行
2024年09月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and easy access to airport and areas to dine.
Thomas
2024 年 9 月入住 1 晚
6/10 一般
Jie
与配偶出行
2024年09月15日
满意:服务设施,员工和服务
Front desk receptionist Cindy was great but the rooms were old and dingy. They forgot to put shower towels in our room. The toilet paper holder was completely broken. Lots of loose hinges too
Jie
2024 年 9 月入住 1 晚
6/10 一般
Francesca
2024年09月2日
Francesca
2024 年 8 月入住 2 晚
6/10 一般
Lakeisha
与配偶出行
2024年08月26日
满意:清洁度
The television was broken so we couldn't watch TV. No one ever came to fix it or put in a new one. The refrigerator didn't work so the food we had went bad
Lakeisha
2024 年 8 月入住 2 晚
2/10 糟糕
Annie
与家人出行
2024年08月25日
不满意:服务设施
The person checking us in was friendly however we quickly realized the property was run down and there was a terrible smell in the elevator and our hallway. The room was very dated and you could tell the furniture had been through some abuse. Then we realized there was a broken outlet with exposed metal, very unSafe. Our refrigerator did not work which was awful because we had brought food that required refrigeration. When we told the the staff no one offered any solution. We were told there was no maintenance available. There was no offer to let us move rooms or provide any discount to our room. Was extremely disappointed!! I will not stay here in the future! I would recommend you pay a little more for a much better experience!! Also the breakfast was subpar so don’t plan to eat there!
Annie
2024 年 8 月入住 1 晚
4/10 很差
Penny
2024年08月25日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very bad service, no one spoke English so we could ask anyone anything. The bathroom didn’t work and the toilet didn’t flush properly. And the sign “deluxe” breakfast was poor.
Penny
2024 年 8 月入住 1 晚
10/10 超赞
Najla
2024年08月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff works delightfully with guests
Najla
2024 年 8 月入住 2 晚
2/10 糟糕
Lisa
与家人出行
2024年08月16日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I want my money back! This place made us ill!!!
Lisa
2024 年 8 月入住 2 晚
6/10 一般
Juan Carlos
2024年08月13日
Yo many things
Juan Carlos
2024 年 8 月入住 1 晚
2/10 糟糕
Katina
与家人出行
2024年08月8日
不满意:清洁度、员工和服务、住宿条件和设施
Katina
2024 年 8 月入住 1 晚
8/10 还可以
Michelle
与家人出行
2024年08月8日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务,清洁度
Very poor service
Our stay was for 5 nights. Not once was our room cleaned or towels brought to us. Asked the front desk day 2 and nothing. My daughter had to find the cleaning lady to obtain them. Day 3 was told “service is scheduled for today”. Out all day and upon return, nothing was done. Daughter again had to find cleaning lady for toilet paper. Trash was piled up in our room for days. Day 4 went to the pool to swim and get a towel or 2 and there was the smell of marijuana and open liquor bottles by the pool. Thankfully my kids did not get to them. Sad because place was at a quiet, beautiful location. Nice room. Very poor service!
Michelle
2024 年 8 月入住 5 晚
2/10 糟糕
Seirra
2024年08月4日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Seirra
2024 年 7 月入住 1 晚
6/10 一般
Ivan,Berrien Springs
与配偶出行
2024年08月4日
满意:员工和服务
不满意:服务设施
Sticky floors for some reason, no clean smell in hallways and rooms. It smelled like humid dirt. The carpets look dirty. Water comes out the shower.
Breakfast was excellent and the personnel was very kind. Good location for dinning options and quiet surroundings.