Good value, lovely staff, clean rooms, good breakfast, fun pool. But rooms smelled damp, zip link doubles uncomfortable, no plugs by bed, weedy shower. Would stay again for family but not for romantic couples.
Jen
2024 年 10 月入住 2 晚
8/10 还可以
Mary Marjorie
与家人出行
2024年10月24日
满意:清洁度、员工和服务、住宿条件和设施
Staff very good although events manager had been off sick but returned etc. and did her best - my birthday event went very well. Room 122 had a mouldy unpleasant smell to it, or something coming from the bathroom, needing the window open all the time despite a bathroom fan. I could not have stayed longer in it than the 2 nights without changing to another room.
Mary Marjorie
2024 年 10 月入住 2 晚
10/10 超赞
Marie
2024年10月12日
Marie
2024 年 9 月入住 1 晚
6/10 一般
Patricia
团体旅客
2024年10月8日
The room had a smell of damp as there had been a flood 2 days before. As it was Sunday night the hotel wasn't full and that corridor should have been closed off and guests moved to another area. Mentioned the damp smell to reception.
Patricia
2024 年 9 月入住 1 晚
4/10 很差
Flora
与家人出行, 带宠物出行
2024年10月7日
满意:清洁度、员工和服务、住宿条件和设施
The hotel is advertised as “pet friendly”. Lots of debris on the grounds. I found the dinning area not organised for clients with pets. I was made to feel bad, and had the tablecloth and cutlery removed in front of me when I came with my dog to be seated for breakfast. I gave up on the second morning, asked for room service, only to be told the staff had not picked up door sing overnight. I was not warned about parking fees/fines - luckily I asked at the desk at the last moment.
Flora
2024 年 9 月入住 2 晚
8/10 还可以
Rain
团体旅客
2024年10月7日
满意:清洁度、员工和服务、服务设施
It is very quiet and clean.
Rain
2024 年 10 月入住 1 晚
8/10 还可以
Rebecca
2024年09月27日
满意:清洁度、员工和服务、住宿条件和设施
Rebecca
2024 年 9 月入住 1 晚
8/10 还可以
andrew,Huddersfield
团体旅客, 商务旅客
2024年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel, seemed to have had some water damage which caused a smell.
andrew
2024 年 9 月入住 1 晚
6/10 一般
Yuki
商务旅客
2024年09月23日
满意:清洁度
There was a wedding party on Saturday and the party guests were very noisy drinking and talking in the car park at rear, where they party room was and my room was facing to. It was so noisy until 2am, I had a terrible sleep. I wish they had a policy at least for the guests not to hang out in the car park area after 12. The whole evening was so noisy unfortunately from the moment I arrived at 7pm and my relaxing Saturday evening was sadly ruined.
Yuki
2024 年 9 月入住 3 晚
6/10 一般
gagandeep
与家人出行
2024年09月14日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
It’s a clean hotel and convenient spa. Everything is was fine nothing great had dinner at restaurant food was mediocre and service was bad. Had to ask after 20 minutes if someone can at least take drinks order. Then again have to call to clear table after waiting for 15 minutes. Breakfast is full English but ingredients were cheap quality especially beans and sausages.
So over all mediocre experience.
gagandeep
2024 年 9 月入住 1 晚
10/10 超赞
andrew
2024年09月12日
满意:清洁度、员工和服务、住宿条件和设施
andrew
2024 年 9 月入住 1 晚
8/10 还可以
Rachel
2024年09月6日
Rachel
2024 年 8 月入住 1 晚
8/10 还可以
Saroj
与配偶出行
2024年09月2日
满意:住宿条件和设施,员工和服务
I thoroughly enjoyed our stay. Everyone was lovely. I would have given it 10/10 but what let it down was the shower room which had not been cleaned. My stay was from 31st Aug to 1st Sept. I used the facilities on the morning of 31st and then again on the 1st. In the big shower cubicle the plug hole was full of hair and an electic band bthe other smaller cubicles were only slightly better. Its a shame but overall l9vely. I would definitely visit again but let staff know about any issues while i am at the hotel xx
Saroj
2024 年 8 月入住 1 晚
4/10 很差
Roy
2024年09月1日
满意:清洁度
不满意:员工和服务
The front desk didnt seem able to access our reservation or restaurant booking. They didnt make us aware of the parking requirements. We asked for menus, they came with no prices. We ended up eating somewhere else.
Roy
2024 年 8 月入住 2 晚
8/10 还可以
Derek
2024年08月22日
Derek
2024 年 8 月入住 1 晚
10/10 超赞
william
与配偶出行, 商务旅客
2024年08月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed twice very good but needs air con
william
2024 年 8 月入住 5 晚
8/10 还可以
Greg
2024年08月8日
Greg
2024 年 7 月入住 1 晚
2/10 糟糕
Greg
2024年08月8日
Greg
2024 年 7 月入住 1 晚
4/10 很差
Angelo
商务旅客
2024年08月6日
满意:清洁度
不满意:客房舒适度,住宿条件和设施
Angelo
2024 年 7 月入住 1 晚
2/10 糟糕
Verity
2024年08月5日
满意:员工和服务
Last minute cancelled stay 😢
Sadly never got to see my room, I had a phone call to cancel at 17:30pm on the evening I was due. They said they had tried to call me earlier but there were no missed calls or messages 😢. However they did resolve the issue eventually, did take quite a lot of stressful time waiting to hear, by booking me into a hotel relatively close. Which was lovely, staff could not have been more delightful and worked out well as my dogs had a field to run in behind the hotel. So a big shout out to the Cheltenham Chase Hotel, I even had a complementary drink for the inconvenience. Robinson picked up the difference in charge.