Unfortunately, our experience wasn't that great. The moment we arrived we noticed quite a significant leak in the room, below the sink. We messaged Heirloom immediately and someone arrived shortly (though without informing us that they would come; we were quite taken aback when someone knocked on our door). The person that arrived couldn't help and they were planning on sending someone else. When we came back in the room later that day someone had obviously been there, but the leak was still there. We couldn't use that sink for our entire stay. On top of that, we didn't have warm water in the shower (the water would turn cold after one minute), the tv didn't work and the room was overall obviously not taken care of (windows were semi-broken, the door of the fridge was broken, the shower door was inconvenient to open, etc.). Overall, it was very disappointing and though the city was great, we will not be staying here again.