Subject: Urgent Complaint Regarding Misleading Information and Additional Charges at Hotel Virat Inn
Dear Expedia Customer Service,
I trust this message finds you well. I am writing to express my deep disappointment and frustration regarding a recent booking experience through Expedia at Hotel Virat Inn in Gaya, with booking reference number 72808137801065.
Upon arrival at the hotel, I was shocked to discover an unexpected additional charge for the use of air conditioning in the room. Despite booking through Expedia, neither during the booking process nor in the confirmation email was it mentioned that there would be an extra fee for utilizing the air conditioning. This lack of transparency is unacceptable and has severely impacted my trust in Expedia's services.
Furthermore, when I raised this issue with the hotel management, they forced me to pay extra 500 INR. Meanwhile I checked with Expedia customer service agent, and she confirmed that air conditioning is included in your booking. Subsequently, hotel management took the extreme measure of putting their hotel under maintenance and removing air conditioning from the listed amenities this is also confirmed by your representative. This revelation not only showcases a blatant disregard for honesty and transparency but also raises serious concerns about the integrity of the hotels listed on Expedia.
As a loyal customer, I have always relied on Expedia to provide accurate information and facilitate seamless bookings.
hiren
2024 年 4 月入住 1 晚
4/10 很差
Latha
与家人出行
2023年12月20日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was no hot water to shower. Hotel and bathrooms were not clean.
location was ideal for my journey and the convenience of getting around..
PRIYANKARA
2023 年 7 月入住 3 晚
6/10 一般
Jay
与家人及幼儿出行
2023年02月6日
不满意:住宿条件和设施,员工和服务
The service was not good! Promised times for hot water Geyser switch-on was very late, tea service was very late.
Definitely less than 2 star!
Jay
2023 年 2 月入住 1 晚
8/10 还可以
Somnath
2022年09月17日
Somnath
2022 年 9 月入住 1 晚
10/10 超赞
Anuj
2022年07月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very accommodating and helpful with tips. Would recommend staying here as room/bathroom were clean.
Anuj
2022 年 7 月入住 1 晚
4/10 很差
真实旅客
2019年04月28日
真实旅客
2019 年 4 月入住 1 晚
2/10 糟糕
Axel
2019年01月9日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not stay here!
Ive travelled to more than 60 countries and have slept at many hotels in India. This was by far the worst hotel experience I ever had.
Problems with the hotel:
The rooms are unbearingly cold (we stayed there in January)
We had no hot Water in our room (we talked to the management but they didnt fix it). However, my friend had hot water for short periods. Also, the management kept sneaking outside his door turning off his water heater (the button was outside the room) all the time.
No proper bedsheets, only a blanket.
T They didnt have wifi . Everytime we wanted wifi we had to wait for 30 min and Then TheyWwould turn on some kind of hot spot for a few hours. Everytime we asked for wifi They pretended to be surprised.
No paper in bathroom (I know this is common in India but a hotel who caters to international travelers should have toilet paper).
Dirty rooms and bathrooms.
Most of the sockets in our and my friends room only worked If you held the charger in you hand while charging.
Noisy rooms.
Stuff in general didnt work, like the light in the elevator.
They hade almost none of the facilites they listed on hotels.com that they had.
The man in the reception asked for tips when we checked out after this horrendous experience!
Greatly overpriced (for 30 euros a night you could usually find much much better hotels in India).
Axel
2019 年 1 月入住 2 晚
2/10 糟糕
Ernie ,Madison,WI
2018年01月21日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nightmare
This hotel was a nightmare. Worst experience in many years of travel. It is misrepresented online. Staff was suspicious and hostile. No AC. Filthy. No lift. Mosquitoes everywhere. Had to leave. No refund. Consider yourself warned.
Ernie
2017 年 12 月入住 2 晚
2/10 糟糕
Arun,Punjab
2017年12月23日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
worst hotel. never expexted such kind of rooms. torn bedsheets, no waterheater, no light throughout the stay.
Arun
2017 年 12 月入住 1 晚
10/10 超赞
真实旅客
2017年09月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect hotel for stay
Its just near to the main attractions.
Rooms are cozy and well made.
Service is quite fast and good.rooms are clean enough.
Recommended to travellers.
真实旅客
2017 年 7 月入住 1 晚
10/10 超赞
Joe,Singapore
2017年08月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
OK FOR STAY WITH FAMILY
It is located near to station .Rooms are fine and well maintained.
service was quite good .ok for stay in this city
Joe
2017 年 7 月入住 1 晚
10/10 超赞
Miniyaki,Japan
2017年08月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good for staying
Near to station quite good for tourist.
Rooms are ok and well maintained.
Ideal place to stay in gaya
Miniyaki
2017 年 7 月入住 1 晚
10/10 超赞
Gridhari,New delhi
2017年08月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ok for staying
Its located very near to gaya railway station.
Rooms are ok and clean.we liked the service its was quite fast.They arranges for a taxi and sightseeing as well.
Service boy and staffs are quite friendly.
Gridhari
2017 年 7 月入住 1 晚
10/10 超赞
shin chang,china
2017年05月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good place for stay in religious city
Hotel is located very near to the main attraction points.
Convinient for travellers.Rooms are quite good and service is promt.cab is arranged by the property.buddhagaya is also very near from this place.
We recommend this place
shin chang
10/10 超赞
真实旅客
2017年05月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Customer friendly hotel.
In my opinion its one of the best hotel in gaya for stay.
I had a pleasing experience with this hotel.rooms ,food,amenities service everything was fine.
真实旅客
10/10 超赞
真实旅客
2017年05月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Value for money stay
Its really a good hotel.One can have a comfortable stay at this hotel.Rooms are nice service is promt.overall good in all aspect
真实旅客
10/10 超赞
Munarkzikama,Japan
2017年05月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Late night arrival
We arrived late in night at 2AM .hotel is located very conviniently .Door was open checkin process was easy and simple.
Rooms were nice and ok.
Interiors were just great.
Will definetly come back next time we visit
Munarkzikama
10/10 超赞
真实旅客
2017年05月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good property
Good rooms good staff.
We had a comfortable stay at this place.they can also arrange a taxi for outdoor activities.
Location is good and fine.
If travellers are coming with family then this is a good place
真实旅客
10/10 超赞
minaki suni,United states of america
2017年05月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Walkable location
Located at a walking distance from the station.
Checkin process is simple and easy.Rooms are good and nice.Staffs are quite helpful.Beds were comfortable .
I had been travelled through various places but the cleanliness level maintained by this hotel was quite admirable.
Good to stay.
minaki suni
10/10 超赞
真实旅客
2017年04月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Viraat inn
We stayed for 1night.
Stay was good,rooms are ok and clean.
Service was quite good we ordered for lunch and we got the same in only 15minutes taste was also good.
They arranges for outdoor activity as well.
Its a good property to stay in
真实旅客
10/10 超赞
Andrew,United states
2017年04月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good stay
We had a comfortable stay at this property.
Checkin process is quick and easy.
Rooms are nice and maintained.
Service boy were good,location is fine.
Wifi is there