We received a phone call when we were 2 hours away on the same day of our reservation to notify us that the pool and spa were not available and renovations were happening, not leaving us much choice to find an alternative. That said, this was a $250 hotel stay. This place is VERY run down and dated. I don't know where the pictures came from but what I saw vs. what I got were 2 different things. The staff is nice and efficient, though attention to detail when it came to our room was lacking. Not only is the pool and spa completely unavailable, there is construction being done with plastic hanging off the buildings. In addition, there were no eggs for breakfast and the ice machine is out of order. For the price, completely unacceptable. If I paid $100 maybe. This place needs to close down, finish updating and repairs, and try again. I will be contacting Best Western also.