Service sucked. Housekeeping was not available. We had to wash our own towels. They charge me resort fees which was just crazy amount and that was after I paid in full
Maciej
2022 年 5 月入住 4 晚
10/10 超赞
真实旅客
与家人出行, 团体旅客
2021年05月2日
满意:清洁度、服务设施、住宿条件和设施
Great Staff and close access to the beach
真实旅客
2021 年 4 月入住 2 晚
2/10 糟糕
Valerie
2021年01月20日
Valerie
2021 年 1 月入住 2 晚
2/10 糟糕
dan
与家人出行
2020年06月28日
不满意:客房舒适度,清洁度
dan
2020 年 6 月入住 1 晚
4/10 很差
Debbie,Chicago il
团体旅客
2020年03月2日
不满意:服务设施
Every single little detail was an extra charge. Room had a lot of small issues. Service for the room terrible. WAY overpriced for what we got. Would not go again.
Debbie
2020 年 2 月入住 2 晚
2/10 糟糕
Irina
与家人出行
2020年01月14日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Irina
2019 年 12 月入住 8 晚
10/10 超赞
RickyRicardo,New York / Boston
与家人出行
2019年09月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything from staff( Ricardo) attending to all our needs, to services (pool, restaurant) perfect setting for a family reunion. We will definitely come back and this time take advantage of All the places and ideas that they told us about. Great Customer service.
RickyRicardo
2019 年 9 月入住 1 晚
2/10 糟糕
真实旅客
2019年04月8日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
After receiving a call the morning I was going to fly in they indicated that the property was not available any longer and they offered me cancellation which I said was fine. Then they told me I had to call Orbitz. I called Orbitz and spent an hour on the phone with them and they said that I could not cancel because it was a non-cancelable reservation. We went round and round. Then received eight email confirmations that I was all set. I got to the property checked in they indicated there were $300 additional charges beyond what Orbitz confirmed for my bill. They also charge me for parking and I did not have a car. After the first day they called me from the property management company and said that I had to get out of the room and they physically removed my property from the room. They said that I was only allowed to stay there for one night even though I have eight email confirmations from Orbitz the day of my travel confirming a two night stay. This was one of the worst experiences I’ve ever had in my life and I will never use Orbitz again nor will I ever recommend them to anyone. This was a complete nightmare and I am seriously considering legal action based upon their illegal entry into my room.
When I last spoke with the lady from Orbitz who I was on the phone with for over an hour I told her I expected some consideration and I never heard anything back. This was even before they physically remove my property from the room. They locked me out of the room.More