Upon arrival, we were received by a hostess, who was lovely and walked us through the room while giving us any information we would need. Nowhere in the tour did she mention any rules or instructions in regard to the use of the air-conditioning (AC) *keep this in mind*. On our third night there, we got back around 9pm from a full-day tour, to our AC turned off and the only remote to work the AC was taken away from us. No note, no explanation, nothing… just took it from us as if we were getting punished. We guess their reasoning was because they didn’t agree with how we had the AC set, but again, we weren’t given any rules about prohibiting us from being able to use it. We obviously messaged both numbers given in the room’s folder since there is no receptionist or staff around by this time, but no answer. Lastly, we had the “Do Not Disturb” sign on our door and they STILL came in to take the remote and empty the trash cans… very unsettling with our belongings in the room.