2/10 糟糕
Conor
团体旅客
2024年11月12日
不满意:住宿条件和设施,服务设施
Booked Nov 9 to 11 along with friends for long weekend get away
Arrived to a hotel that is under renovations and entire lobby and breakfast area nonexistent. We were on the 3 rd floor and was told the elevator not working and if we still want to stay? We arrived at 5 and missed the window to cancel without penalty and had no other reservations elsewhere so we stayed . No hot tub .. still not fixed .. no elevator.. but no hot breakfast .. substandard the first day ..cereal bars..frozen breakfast sandwiches and frozen waffles .. all require microwaving or toasting
2 keurigs and make own coffee . Today was pathetic.. there was no cream and ran out of cups .
We emailed customer service ..provided by the front desk … and still no response .. as the price we paid is for full amenities . The price should be readjusted .. Sleep inn did not deliver. There is no mention of Reno’s or no hot breakfast no hot tub on websites .
Disappointing. Do not stay here .
Conor
2024 年 11 月入住 2 晚