Worst hotel experience of my entire life, and we stay at hotels frequently - for both getaways and for work. We weren't looking for luxury, and were a little surprised at how dirty the room was - just old and dirty, the kind of place you make sure not to put your bags on the floor for fear of bedbugs getting in - and something was itchy in the sheets although we didn't see visible bugs, and no idea what the thick white stuff was all over the floor of the shower! Super gross. But we didn't see any cockroaches or anything, and I brought in Clorox wipes to wipe surfaces down. So we were, like, whatever, we just want a place to sleep. But the front desk woman made our trip a hell with her insanity and rudeness, at a level I've never experienced before. I made a 2-night reservation via Expedia in my name. My fiancé was going to meet me there after working in Sacramento that day, so I called the hotel around 2 pm to give them his name so he could maybe get the key before I arrived. Unbeknownst to us, she screwed up and completely canceled my reservation and made a new reservation in his name. Although I'd wanted to pay, my fiancé said agreed to charge his card for the first night so they could give him a room key before I arrived In the morning, she refused to admit she'd canceled our 2nd night reservation and refused to assist in communicating with Expedia to fix the situation so we weren't charged twice and asked me to leave. It was her mistake! We had to find a new hotel.