2/10 糟糕
Shiera
与家人出行
2024年12月18日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Theres only so many hotels in Elizabeth City but they need to do some major updating of the facility and staff. I checked in at 8ish, went to grab food. My mom goes to use the microwave and theres colored liquids on the glass bottom. I go to grab some tissue and although the toilet seat is up like someone cleaned, theres not one roll of toilet paper. I try to call the front desk and the phone doesn't work. Find the number online and she says you can come downstairs and pick some up because housekeeping left at 3. My mom went downstairs to report the issues and we weren’t offered an apology or an offer to even switch rooms. Im guessing she knew things werent any better in another room. There was a roach crawling on the mini fridge that still had the prior guests drink inside. My mom killed a roach on the night stand and I founds ants in my bed. I of course took photos/video and reported to Expedia who said it was upto the hotel to address. This was a last minute trip for a funeral so we had a non-refundable rate but still this room was unacceptable. I slept with a blanket I keep in my car on my moms bed. We checked out the next morning.
Shiera
2024 年 12 月入住 2 晚