东谷Ayres Collection

"I couldn't believe that the billing system of a 5-star hotel could have such a low-level error. The hotel can enjoy meals for $30 per day after paying a $35 destination fee. I had breakfast around 10 on the check out day, which should have been included as free, but the hotel charged for the full amount. In my first call with them, I strongly stated that it was an error. And the staff just made me wait, claiming they didn't charge extra fee. But the fact is that they charged extra and didn't admit it in at the first time! I made five phone calls to solve this problem, wasting a lot of my time, and finally got a refund half a month later. I will never stay at this hotel again. The staff were not clear about the charging system and lied."

"Over all is ok"

"Very beautiful hotel"

"I like this hotel "

"Clean & Beauty place. Poor customer service. Total reserved for 3 nights. On the first day, the front desk guy promised me I can stay in the same room for 3 nights. Unfortunately, they asked me to change the room on the third night. They need me to check out before 11AM and re-check in after 4PM. Very uncomfortable for us. It took more than half hour to solve it. Wasted our pleasure time in Disney :( "

"Unbeatable location for the trade show but dated furnishings. The air conditioner duct is pretty dusty and I wish there’s a lower fan speed for sleep. The sound insulation could be improved from hallways. On the plus side, the mattress is pretty good, firm and supportive. "

"great location! just across the street from Disneyland. The parking space is small and limited and charged US$20/day."

"離迪士尼很近，附近有吃有逛非常方便。從LAX機場直接開過來約50分鐘"