Although choosing an accessible room, access to the hotel building is only accessible from the distant disabled or residents car park.
One of our party has mobility issues, and the distance was too far to walk. Luckily we could borrow a wheelchair.
Christopher
2024 年 10 月入住 1 晚
10/10 超赞
Chloe
与家人出行
2024年10月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great stay in a standard room with a balcony as a family of four. The attention to detail from arriving to departing meant the money spent on this stay was worth it. The place is clean and welcoming, it smells beautiful in the lobby and around the hotel.
Chloe
2024 年 10 月入住 1 晚
4/10 很差
Ann
与家人出行
2024年10月27日
不满意:员工和服务
Hardly any animals to see... seen more at Chester Zoo!
Ann
2024 年 10 月入住 1 晚
10/10 超赞
Bernard
2024年10月25日
满意:清洁度、员工和服务、住宿条件和设施
Bernard
2024 年 10 月入住 1 晚
10/10 超赞
Mark
2024年10月20日
Mark
2024 年 9 月入住 2 晚
10/10 超赞
Ruth
2024年10月18日
满意:清洁度、员工和服务、住宿条件和设施
Ruth
2024 年 10 月入住 2 晚
10/10 超赞
Ema
2024年10月18日
满意:清洁度、员工和服务、住宿条件和设施
Ema
2024 年 10 月入住 2 晚
8/10 还可以
Kate
2024年10月16日
满意:清洁度、员工和服务、住宿条件和设施
Kate
2024 年 9 月入住 1 晚
10/10 超赞
Justine
与家人出行
2024年10月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed for 2 nights with my 10 year old daughter. We both had a fantastic stay, we had everything we needed, beds were warm and very comfortable, enough lighting for bedtime reading, ensuite was spacious and the little toiletries offered were lovely.
The tea and coffee selection was great, even hot chocolate and jammy dodger biscuits!
Black out curtains and a great view of the shops and ferris wheel.
Plenty of hangers provided, iron and flat screen tv.
Also on each floor there was vending machines and microwave.
Everything was clean and tidy and the staff were very helpful and pleasant.
All the boutique shops were a lovely touch, some great gifts to buy and plenty of choice of eateries.
Wildlife park entrance was literally a 5 min walk from the hotel.
Definitely will come and stay again.
Justine
2024 年 10 月入住 2 晚
10/10 超赞
Maurice
2024年10月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
PRO.
-Very welcoming staff
-Fast Check In (Eastern European accent/ very smiley.
-Check out (Loretta)
CON.
-Mini tube of toothpaste would be abliged.
-Prefer firmer a pillow.
Maurice
2024 年 10 月入住 1 晚
10/10 超赞
Kaitlyn
与配偶出行
2024年10月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved everything. Our first hotel away
Kaitlyn
2024 年 10 月入住 1 晚
10/10 超赞
Darren
2024年10月8日
满意:住宿条件和设施
It was quiet and the staff were welcoming and friendly
Darren
2024 年 10 月入住 1 晚
10/10 超赞
Cheryl
2024年10月8日
满意:清洁度、员工和服务、住宿条件和设施
Cheryl
2024 年 10 月入住 1 晚
10/10 超赞
Olivia
2024年10月2日
满意:员工和服务,清洁度
Olivia
2024 年 9 月入住 2 晚
10/10 超赞
Olivia
与家人出行
2024年10月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We chose to stay here for three reasons: it was a half way stop on our trip to Scotland, it has EV charging points and it is very reasonably priced. However, it turned out to he so much more than that. I can highly recommend it for all it's facilities, the cleanliness, the excellent staff, the food..... everything about it is first class.
Olivia
2024 年 9 月入住 1 晚
10/10 超赞
Laura
与家人及幼儿出行
2024年09月30日
满意:清洁度、员工和服务、住宿条件和设施
Really pleasant stay. Rooms nice and clean and you can’t hear the room next to you.. beds were really comfortable. I would recommend paying for the resort view as it really made a difference for us.
Laura
2024 年 9 月入住 1 晚
10/10 超赞
Michael
2024年09月29日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2024 年 9 月入住 1 晚
8/10 还可以
Ann
2024年09月27日
满意:清洁度
Ann
2024 年 9 月入住 1 晚
8/10 还可以
Chris
2024年09月22日
I
Chris
2024 年 9 月入住 1 晚
8/10 还可以
Graeme
与家人出行
2024年09月18日
满意:清洁度、员工和服务、住宿条件和设施
We enjoyed our stay, comfortable beds, good shower and bath with plenty of hot water.
The staff were friendly and helpful. There was a room with microwaves, vending machines and ice maker which was a bonus.
Only downside was the noise transmission of people walking up and down the room above which was very loud especially at night.
Graeme
2024 年 9 月入住 2 晚
8/10 还可以
Lawrence
商务旅客
2024年09月17日
满意:清洁度、员工和服务、住宿条件和设施
Would recommend a stay here, definitely stay here again when in the area.
Lawrence
2024 年 9 月入住 1 晚
10/10 超赞
Savannah
2024年09月13日
满意:员工和服务,清洁度
Savannah
2024 年 8 月入住 1 晚
10/10 超赞
Lance
商务旅客
2024年09月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have stayed here many times over the last few weeks & keep coming back. Staff are great, rooms are clean & tidy with what is needed. Nice to have a fridge in the room.
Lance
2024 年 9 月入住 2 晚
8/10 还可以
Sam
与配偶出行
2024年09月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a lovely ‘Anniversary’ weekend away here. Arrived at the hotel around 5-5.15pm and was seen to in a timely manner at reception. The young girl at reception was ‘superb’ at her job, very professional (I’m sorry didn’t get her name). She wished us a ‘Happy Anniversary’ as she had seen it on the notes. We stayed in a park side room on first floor. The room was lovely and clean… they had even shaped the towels into a heart shape on the bed. As an added touch they left Prosecco and a handwritten postcard.
My negatives of the room was the 2 single beds pushed together. Unfortunately that was the only option available on those dates and park side. Due to having a bad back I found the mattress abit too soft so didn’t have the best nights sleep. That’s not the hotels fault it’s mine for having a ‘glass back’, have same problem wherever I go. Also, I think it would be beneficial to move the long mirror that is next to the head of the bed onto a wall that you can actually stand in front of. I did feel abit uncomfortable having a link door with strangers even though it was locked. When we went to our breakfast we were greeted by a friendly chap who explained we could sit wherever we wanted and could then go and help ourselves to the buffet breakfast. They catered if you wanted a ‘full English’ or ‘continental’ and a good selection of cereals. Fast check out was easy. I would DEFINITELY recommend this place. Had a great time at the park too. Thank you to all at HEX ☺️