"The hotel provides excellent service. I called the hotel directly and asked for some questions and they could answer me efficiently in a well maner. The reception team is excellent too. They accommodate my requests. They always wear smiles and greet you warmly. I booked two rooms for two nights. Since one of the guest is using wheelchair, they voluntarily upgraded one room so that he can have more space. The team is so customer focus and i would like to express my heartful thanks to them. Both rooms are clean and my team have a nice sleep.
Thank you team! Well done! Will return to this hotel next time ;)"
"Mr. Anderson, the front desk colleague, has a very good service attitude. I think he tries his best to meet the guests' requirements. He is very kind and thank you very much."
"Dennis the Assistant Front Desk manager was exceptional. Polite, helpful and always served with a big smile on his face. He went above and beyond his regular duties to make our stay as pleasant and enjoyable as possible. So grateful to him. A valuable Personnel and a big credit to the Regal Hotel Group."
