They didn't clean me or change the towels. I always had the same ones and they charged me more than $250 just for cleaning. The apartment inside is all patched up with paint. I asked for a room facing the ocean and they didn't give it to me. More attention is needed for people who are Latinos because they serve Americans better.
Carlos
2024 年 9 月入住 2 晚
10/10 超赞
Scott
与家人及幼儿出行
2024年07月6日
满意:清洁度、服务设施、住宿条件和设施
Emerald Grande is a great place to stay with family. The pool accessibility and ease to reach HarborWalk make it very convenient and easy to keep the child and wife happy. The rooms are nice and big and clean.
Scott
2024 年 6 月入住 4 晚
8/10 还可以
bill,Bastrop
与家人及幼儿出行
2024年06月13日
满意:清洁度、服务设施、住宿条件和设施
Price was ok. Rooms were fine. Service was ok but not resort quality. Beach was good. Like the calm water for kid. Like the beach chairs. Fun with food vendors on boats. Room service is a waste at beach. Food arrived cold.
bill
2024 年 5 月入住 7 晚
10/10 超赞
Kokea
与家人出行
2024年06月8日
满意:客房舒适度,清洁度
Beautiful Resort
This was a really beautiful resort. I loved the location and the cleanliness of the hotel. The only complaint I have is that they seemed really frugal about towels and one front desk worker had an attitude.
Kokea
2024 年 4 月入住 3 晚
10/10 超赞
Susan
与家人出行
2024年06月7日
满意:清洁度、服务设施、住宿条件和设施
Great place for the family to enjoy the beach and amenities. Clean and spacious condos. Lots to do for all at the resort and around the harbor area. Great food and drink opportunities.
Susan
2024 年 6 月入住 3 晚
10/10 超赞
Todd A
与配偶出行
2024年06月4日
满意:清洁度、服务设施、住宿条件和设施
Everything was within walking distance.
Todd A
2024 年 3 月入住 3 晚
10/10 超赞
Robert
与家人出行
2024年06月3日
满意:清洁度、服务设施、住宿条件和设施
Absolutely loved our unit, the property and Harbour walk. One of our better vacations. Will be going back and highly recommend.
Robert
2024 年 5 月入住 4 晚
6/10 一般
April,Toomsuba
2024年04月18日
满意:住宿条件和设施
April
2024 年 3 月入住 4 晚
8/10 还可以
Angel
与家人出行
2024年03月31日
满意:清洁度、服务设施、住宿条件和设施
There was an issue with the room and the frond desk attendance was rude and not willing to help. Blame Expedia and I had to escalate to management to be able to get a satisfactory solution.
Angel
2024 年 3 月入住 3 晚
6/10 一般
Jennifer
与家人出行, 与配偶出行
2024年03月29日
不满意:服务设施
Two hours after we left we received a very rude phone call we were going to be charged $150 for pool towel cards we didn’t return at their front counter. We left them on the in our room but feel uneasy as the property never told us of this rule, emailed any check out information or this included on their papers we received. Most of their staff were very kind but this particular phone call interaction was very unpleasant. I’m nervous about additional fees. Also beach is not as good as other beaches the area offers. Wanted to purchase a Wyndham timeshare but hesitant after staying this time.
Jennifer
2024 年 3 月入住 6 晚
10/10 超赞
Dan
与家人出行
2023年10月23日
满意:住宿条件和设施,清洁度
Atmosphere and location
Dan
2023 年 10 月入住 3 晚
8/10 还可以
peggy
2023年09月15日
满意:客房舒适度,清洁度
peggy
2023 年 9 月入住 3 晚
10/10 超赞
Jeffrey
与家人出行
2023年08月29日
满意:清洁度、服务设施、住宿条件和设施
This is a wonderful resort whose location provides not only beautiful scenic views of the Bay, Crab island and the Gulf , the Emerald Grande 's guests can walk the Harbor Boadwalk which contains restaurants, shops and take in the views of the many boats and yachts that pass through.
The staff was wonderful in the resort. From the moment my family and I walked in we saw smiling staff members who were always eager to assist. I would like to recognize Ms.Katie ( Australian accent ) whom provided us an outstanding
overview of the area and answered all questions we had. During my 4 day stay she was so helpful, always acknowledging us and exchanging pleasantries. It was so refreshing to see such care being given to all of the guests . Ms Katie made us feel like it was home. I highly recommend the resort .
Jeffrey
2023 年 8 月入住 4 晚
4/10 很差
WENDY
与家人出行
2023年08月8日
不满意:清洁度、服务设施、住宿条件和设施
The property was not clean. There were roaches in my penthouse room and not just one.
WENDY
2023 年 7 月入住 3 晚
10/10 超赞
Les
与配偶出行
2023年07月20日
满意:清洁度、服务设施、住宿条件和设施
Great place to stay. Will return
Les
2023 年 7 月入住 4 晚
2/10 糟糕
Megan
团体旅客
2023年06月25日
不满意:清洁度
From the reservation staff, to the front desk staff, to the manager at Grand Vista bar, the rudeness and disrespect was by far the worst I have ever experienced at any hotel facility. If you book through a third party you are guaranteed to be treated poorly! They will try and charge you for hidden fees that aren’t applicable. The elevators were out of service during most of our stay. The rooms were less than clean with hair and dust bunnies all over the floor. The shower had mold on the ceiling. Other than location, the place is not worth the outrageous nightly fee they charge! We will definitely not be back!
Megan
2023 年 6 月入住 4 晚
10/10 超赞
Sibia
2023年06月18日
Sibia
2023 年 6 月入住 7 晚
8/10 还可以
Christine
2023年06月12日
Christine
2023 年 6 月入住 3 晚
2/10 糟糕
Weyman
2023年06月10日
Weyman
2023 年 6 月入住 3 晚
10/10 超赞
Ricardo
与家人出行
2023年06月6日
满意:客房舒适度,清洁度
Ricardo
2023 年 6 月入住 4 晚
10/10 超赞
Victoria
与家人出行
2023年06月5日
满意:清洁度、服务设施、住宿条件和设施
This property was fantastic! Rooms were spacious and clean. Staff were very friendly and offered recommendations. We celebrated my daughter’s graduation and it was the best vacation ever! We will be back soon
Victoria
2023 年 5 月入住 5 晚
6/10 一般
Nasser
与家人出行
2023年05月16日
满意:客房舒适度,清洁度
If you book with third parties you get the worst service in the front desk