This review could have easily been about The Slate’s commitment to guest satisfaction—but unfortunately, it’s not.
Our stay was disrupted by a loud, continuous rattling noise coming from the vents in our room. It was so jarring and persistent that sleep was impossible. After multiple rounds of this, we contacted the front desk, but it took until the fifth incident—around 2:00 a.m.—to be moved to a new room.
We were surprised to learn there was no maintenance staff on duty overnight, leaving no way to actually resolve the issue in the moment. While we appreciated being moved eventually, the damage was done, most of the night was lost and we woke up exhausted.
We were told we could speak to a manager in the morning about a refund, but no one would meet with us. The hotel offered to waive valet as a gesture, but that felt insufficient considering we didn’t receive the basic service of a restful night.
Things go wrong sometimes—it’s how they’re handled that matters. A sincere, timely response could’ve turned this into a story about great service. Instead, it left us disappointed. The Slate presents itself as a premium property, but in our experience, it didn’t deliver.
Do yourself a favor and spend your money elsewhere.