2/10 糟糕
Kimberly S.
2024年08月23日
不满意:清洁度
Access never provided, unable to stay
24 hours prior to check in (4 pm), I messaged the host to ask how we check in. No response. We had no trouble locating the property, but once there, we could not get in. The door was locked. There was no key. There was a lock box, but no code was provided. There is no cell reception at the property. We left to message the host for more info. Eventually, the host responded by sending us the address. but no acknowledgement about how to enter the cabin. We returned to the property again around 9 pm (5 hours after check in) but the cabin was still locked and we had no way to enter. We were forced to find new accommodations for 3 nights. The next day, the host messaged an apology and promised a refund. That was early July, and I still have not received a refund.
Kimberly S.
2024 年 7 月入住 3 晚