To whom it may concern,
I am writing to you as I had a situation at one of your hotels and was honestly quite appauled.
I checked into the Sheraton DFW Airport hotel on Saturday October 26, 2024 and had arranged to spend two nights, with check out Monday October 28, 2024. I had important and strenuous business meetings Saturday and Sunday, and was exhausted by Sunday night. I was looking forward to getting a good night’s rest Sunday night before flying home on Monday.
I laid my head to rest and dozed off. However, I was awakened by scratching sounds in my room. I got up to see what was going on and was shocked to see cockroaches scurrying about the room. I am attaching a video of one of them on the wall. Needless to say, this made me very uneasy and unable to rest. I gathered my belongings and made my way to checkout.
I have always thought of the Sheraton as a quality hotel and a hotel that I could count on to provide excellent customer service. This stay certainly did not meet that standard.
When I went to checkout and spoke to the young lady at the desk, she apologized and offered to provide me with points, as she informed me there was no night manager on duty at that time. Yet, I was awake, having to check out of my room at the wee hours of the morning, as I could not lay down or just sit in the room with the cockroaches.
I felt the need to write to you and let you know of my displeasure. Just as I would write a review for good service and post it on soci