I had fallen on the basketball court and staff was quick to come and help me.
Marsellia
於 2025 年 3 月住了 3 晚
2/10 很差
Thomas
家人同遊, 商務旅客
2025 年 3 月 16 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Not good at all
Thomas
於 2025 年 3 月住了 2 晚
6/10 一般
Alexis
家人同遊, 親子同遊
2025 年 3 月 15 日
不滿:整潔度
We enjoyed how close it was to a mall and the airport. The indoor pool had great hours and thr social they host on Wednesday is great. We ran into some issues with our room that made us have to switch to a different room. They arent great with accommodating when there's major issues. But a few of the staff members were great others weren't as pleasant.
Alexis
於 2025 年 3 月住了 7 晚
4/10 欠佳
Shamerra
親子同遊
2025 年 3 月 14 日
讚好:設施服務
不滿:整潔度
Property was okay overall, but cleanliness was the dealbreaker!! I was itching all night 😕
Shamerra
於 2025 年 3 月住了 2 晚
2/10 很差
Lauren
家人同遊
2025 年 3 月 14 日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Dirty rooms. Switched to 3 different rooms and the first two rooms the sleeper sofas were dirty. Not just stained. The 3rd room the fireplace was on when we got in there and we couldn’t get it to turn off and the room was 80 degrees. We left.
Lauren
於 2025 年 3 月住了 1 晚
10/10 優異
Beverly
2025 年 3 月 13 日
讚好:職員與服務和設施服務
Hi
The rooms we're nice clean.Staff was very friendly
Beverly
於 2025 年 3 月住了 3 晚
6/10 一般
Brittani
2025 年 3 月 10 日
讚好:職員與服務
Smelled of weed the entire 3rd floor
Brittani
於 2025 年 3 月住了 1 晚
10/10 優異
brisa
2025 年 3 月 5 日
brisa
於 2025 年 3 月住了 1 晚
10/10 優異
Tucker
2025 年 3 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great stay
Tucker
於 2025 年 3 月住了 1 晚
2/10 很差
Johnequa
親子同遊, 伴侶同遊
2025 年 3 月 4 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I had blood on my sheets
Nobody came to clean when I asked
Fire alarm wouldn’t go off
Johnequa
於 2025 年 3 月住了 3 晚
4/10 欠佳
Mario (Kerrville)
商務旅客
2025 年 3 月 3 日
讚好:職員與服務和住宿狀況
I had no air conditioning or heating. During the day temperatures reached 82 degrees in the room and at night in the lower 60's. A staff member brought in a floor ac unit that did not cool the room sufficiently. I do not understand why I was not given another room with a working air conditioning unit.
Mario
於 2025 年 2 月住了 6 晚
10/10 優異
Sara (Wolfforth)
2025 年 3 月 3 日
Sara
於 2025 年 2 月住了 2 晚
6/10 一般
Jae
商務旅客
2025 年 3 月 1 日
Everything was average. Highlight to the Food ladies were nice and the maintenance people were very hard working. Property wasnt quite what the pictures showed. Workout room was nice as well.
Jae
於 2025 年 2 月住了 5 晚
2/10 很差
puneet
家人同遊, 寵物同遊
2025 年 2 月 28 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I had two dogs for the stay. Receptionist were oddly very rude. Expedia says $75 per stay for dog feed these guys charged me 250 dollars. This is a huge scam. I got a weird allergy from this hotel too and i never get allergy. I am a consultant always on the road. Worst experience Ever! I always stay at Hilton and i am a gold member too. But this was worst in the whole hilton chain.
puneet
於 2025 年 2 月住了 7 晚
6/10 一般
Bridget
家人同遊, 商務旅客
2025 年 2 月 28 日
讚好:職員與服務
不滿:整潔度
The property in general was fairly clean in public areas, but our room had a not so pleasant smell when we arrived. We turned the AC on thinking it just needed some circulation but this did not solve the issue. When it came time to go to bed, we pulled the covers back to find a brown stain on one side of the fitted sheet. Upon further investigation, we found another stain on the mattress cover in the same area and a much larger stain on the mattress itself. This is where the smell was coming from and made us wonder if these sheets were properly cleaned and changed. It was late, so my husband went down to the desk with photos and asked for help. He was given new bedding for us to place over the stained bedding and told management would be made aware and a credit given. The next morning, we requested the mattress be removed and replaced because we were attending a convention and did not have time to move everything to another room. The mattress was replaced before we came back. At checkout we were told because we booked through a 3rd party, a credit could not be given. We will not be booking at this location again.
Bridget
於 2025 年 2 月住了 4 晚
10/10 優異
Dena
2025 年 2 月 28 日
讚好:整潔度、職員與服務和住宿狀況
Very close to the airport
Dena
於 2025 年 2 月住了 1 晚
10/10 優異
Alonzo
2025 年 2 月 18 日
Alonzo
於 2024 年 12 月住了 2 晚
10/10 優異
Randy
伴侶同遊
2025 年 2 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property was excellent and the two front desk clerks on my evening arrival was excellent help
Make my stay even more special. Had to have surgery so I needed a handicapped room with two beds and walk in shower. Needed room one first floor with close access to parking. Misty and the other very kind lady was able to get me room 126 which was absolutely perfect!! I highly recommend this hotel and the hospitality of the staff to ensure that all my needs were meet. Definitely will be coming back to this hotel when in Dallas. Best experience ever at hotel and staff being so helpful! Thank you ladies!
Randy
於 2025 年 2 月住了 5 晚
4/10 欠佳
RAQUEL
2025 年 2 月 15 日
RAQUEL
於 2025 年 2 月住了 3 晚
10/10 優異
Tomy
2025 年 2 月 13 日
Tomy
於 2025 年 1 月住了 1 晚
8/10 不錯
Betty
家人同遊
2025 年 2 月 7 日
Room was spacious and inviting. Bed was comfortable and room was very clean. Enjoyed the breakfast buffet.
Betty
於 2025 年 2 月住了 1 晚
4/10 欠佳
Teva
親子同遊
2025 年 2 月 3 日
讚好:職員與服務
不滿:整潔度
The room was spacious and exactly what we needed for our stay however the room wasn’t clean at all. The pull out couch bed had several brown stains on the mattress, items were left behind in the room from a previous guest and the tub drained extremely slow. There were other things wrong or dirty but that’s the general idea. I was disappointed and uncomfortable during our stay and honestly couldn’t wait to leave.
Teva
於 2025 年 2 月住了 1 晚
10/10 優異
Jennifer
家人同遊
2025 年 1 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and homey
Jennifer
於 2025 年 1 月住了 7 晚
4/10 欠佳
Evelyn (Round Lake)
2025 年 1 月 21 日
不滿:整潔度和住宿狀況
There was a broken cabinet hanging by a piece of wood in the kitchen. There was rubber flooring that separated the carpet from the tiling that was not glue down, and I had to wrap it around the leg of the kitchen chair so that I would not trip on it. The bedding was incorrectly used. They had a bedskirt with a quilted top being used as a comforter, and that’s what I was given with a thin bed cover over clean sheets. I made my claims first day of my arrival and nobody fixed. I had to ask them to clean up the dirty towels at the pool and I still did not feel that the pool was clean enough to swim in. I used the exercise facility, but I saw empty soda bottles in there for three days in a row, and the towels were gone and the hamper was full.