I had fallen on the basketball court and staff was quick to come and help me.
Marsellia
2025 年 3 月入住 3 晚
2/10 糟糕
Thomas
与家人出行, 商务旅客
2025年03月16日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Not good at all
Thomas
2025 年 3 月入住 2 晚
6/10 一般
Alexis
与家人及幼儿出行, 与家人出行
2025年03月15日
不满意:清洁度
We enjoyed how close it was to a mall and the airport. The indoor pool had great hours and thr social they host on Wednesday is great. We ran into some issues with our room that made us have to switch to a different room. They arent great with accommodating when there's major issues. But a few of the staff members were great others weren't as pleasant.
Alexis
2025 年 3 月入住 7 晚
4/10 很差
Shamerra
与家人及幼儿出行
2025年03月14日
满意:服务设施
不满意:清洁度
Property was okay overall, but cleanliness was the dealbreaker!! I was itching all night 😕
Shamerra
2025 年 3 月入住 2 晚
2/10 糟糕
Lauren
与家人出行
2025年03月14日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Dirty rooms. Switched to 3 different rooms and the first two rooms the sleeper sofas were dirty. Not just stained. The 3rd room the fireplace was on when we got in there and we couldn’t get it to turn off and the room was 80 degrees. We left.
Lauren
2025 年 3 月入住 1 晚
10/10 超赞
Beverly
2025年03月13日
满意:服务设施,员工和服务
Hi
The rooms we're nice clean.Staff was very friendly
Beverly
2025 年 3 月入住 3 晚
6/10 一般
Brittani
2025年03月10日
满意:员工和服务
Smelled of weed the entire 3rd floor
Brittani
2025 年 3 月入住 1 晚
10/10 超赞
brisa
2025年03月5日
brisa
2025 年 3 月入住 1 晚
10/10 超赞
Tucker
2025年03月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay
Tucker
2025 年 3 月入住 1 晚
2/10 糟糕
Johnequa
与家人及幼儿出行, 与配偶出行
2025年03月4日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had blood on my sheets
Nobody came to clean when I asked
Fire alarm wouldn’t go off
Johnequa
2025 年 3 月入住 3 晚
4/10 很差
Mario,Kerrville
商务旅客
2025年03月3日
满意:住宿条件和设施,员工和服务
I had no air conditioning or heating. During the day temperatures reached 82 degrees in the room and at night in the lower 60's. A staff member brought in a floor ac unit that did not cool the room sufficiently. I do not understand why I was not given another room with a working air conditioning unit.
Mario
2025 年 2 月入住 6 晚
10/10 超赞
Sara,Wolfforth
2025年03月3日
Sara
2025 年 2 月入住 2 晚
6/10 一般
Jae
商务旅客
2025年03月1日
Everything was average. Highlight to the Food ladies were nice and the maintenance people were very hard working. Property wasnt quite what the pictures showed. Workout room was nice as well.
Jae
2025 年 2 月入住 5 晚
2/10 糟糕
puneet
与家人出行, 带宠物出行
2025年02月28日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had two dogs for the stay. Receptionist were oddly very rude. Expedia says $75 per stay for dog feed these guys charged me 250 dollars. This is a huge scam. I got a weird allergy from this hotel too and i never get allergy. I am a consultant always on the road. Worst experience Ever! I always stay at Hilton and i am a gold member too. But this was worst in the whole hilton chain.
puneet
2025 年 2 月入住 7 晚
6/10 一般
Bridget
与家人出行, 商务旅客
2025年02月28日
满意:员工和服务
不满意:清洁度
The property in general was fairly clean in public areas, but our room had a not so pleasant smell when we arrived. We turned the AC on thinking it just needed some circulation but this did not solve the issue. When it came time to go to bed, we pulled the covers back to find a brown stain on one side of the fitted sheet. Upon further investigation, we found another stain on the mattress cover in the same area and a much larger stain on the mattress itself. This is where the smell was coming from and made us wonder if these sheets were properly cleaned and changed. It was late, so my husband went down to the desk with photos and asked for help. He was given new bedding for us to place over the stained bedding and told management would be made aware and a credit given. The next morning, we requested the mattress be removed and replaced because we were attending a convention and did not have time to move everything to another room. The mattress was replaced before we came back. At checkout we were told because we booked through a 3rd party, a credit could not be given. We will not be booking at this location again.
Bridget
2025 年 2 月入住 4 晚
10/10 超赞
Dena
2025年02月28日
满意:清洁度、员工和服务、住宿条件和设施
Very close to the airport
Dena
2025 年 2 月入住 1 晚
10/10 超赞
Alonzo
2025年02月18日
Alonzo
2024 年 12 月入住 2 晚
10/10 超赞
Randy
与配偶出行
2025年02月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was excellent and the two front desk clerks on my evening arrival was excellent help
Make my stay even more special. Had to have surgery so I needed a handicapped room with two beds and walk in shower. Needed room one first floor with close access to parking. Misty and the other very kind lady was able to get me room 126 which was absolutely perfect!! I highly recommend this hotel and the hospitality of the staff to ensure that all my needs were meet. Definitely will be coming back to this hotel when in Dallas. Best experience ever at hotel and staff being so helpful! Thank you ladies!
Randy
2025 年 2 月入住 5 晚
4/10 很差
RAQUEL
2025年02月15日
RAQUEL
2025 年 2 月入住 3 晚
10/10 超赞
Tomy
2025年02月13日
Tomy
2025 年 1 月入住 1 晚
8/10 还可以
Betty
与家人出行
2025年02月7日
Room was spacious and inviting. Bed was comfortable and room was very clean. Enjoyed the breakfast buffet.
Betty
2025 年 2 月入住 1 晚
4/10 很差
Teva
与家人及幼儿出行
2025年02月3日
满意:员工和服务
不满意:清洁度
The room was spacious and exactly what we needed for our stay however the room wasn’t clean at all. The pull out couch bed had several brown stains on the mattress, items were left behind in the room from a previous guest and the tub drained extremely slow. There were other things wrong or dirty but that’s the general idea. I was disappointed and uncomfortable during our stay and honestly couldn’t wait to leave.
Teva
2025 年 2 月入住 1 晚
10/10 超赞
Jennifer
与家人出行
2025年01月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and homey
Jennifer
2025 年 1 月入住 7 晚
4/10 很差
Evelyn,Round Lake
2025年01月21日
不满意:住宿条件和设施,清洁度
There was a broken cabinet hanging by a piece of wood in the kitchen. There was rubber flooring that separated the carpet from the tiling that was not glue down, and I had to wrap it around the leg of the kitchen chair so that I would not trip on it. The bedding was incorrectly used. They had a bedskirt with a quilted top being used as a comforter, and that’s what I was given with a thin bed cover over clean sheets. I made my claims first day of my arrival and nobody fixed. I had to ask them to clean up the dirty towels at the pool and I still did not feel that the pool was clean enough to swim in. I used the exercise facility, but I saw empty soda bottles in there for three days in a row, and the towels were gone and the hamper was full.