The customer service here was near the top of the list, but it isn't enough to save this resort
First, there is resort fee plus a membership fee per person which can almost triple a weekend getaway. With these I expect the resort to be pristine, but our room was FILTHY! An inch of dirt on the lip of our mattress; shears with something on them; old gum stuck to our floor; large cobwebs in the corners of the rooms, and dead bugs in the window sills.
There isn't a heated pool. They have never had it fixed after an ice storm last winter.
The furniture at the outdoor hot tub is old furniture like a sofa, two vinyl upholstered recliners, and a dining room chair. This property is located in the woods, so no telling what is living inside those pieces! There is an old painted vertical bathroom cabinet, and a big screen tv next to the hot tub. The campgrounds had branches over the place, rundown RVs, and out buildings.
Rooms here don't have their own bathrooms, you have to walk down the hall to the public bathrooms/showers. You would think these would be cleaned daily. NOPE! There was still a wash cloth on the bottom of the shower that was there from Friday night. The hot tub wasn't refilled from one day to the next, so by Saturday night you couldn't sit and soak anymore.