Office hours are only open 11am to 7pm. Our flight was delayed and we got there at midnight. Had to call the after hours line, and wait for someone to finally show up. She gave us a room that didn’t lock, was in mid construction, and had trash all over the place. Then switch the room to one that smelled like cigarettes and the floor was sticky, and the shower with filthy. Then the 3rd room had a broken air conditioner, and in the morning there was a river on the floor from it leaking. I will never stay here again, and they refused to give us a refund