They charge bogus fee.
My business partner was charged 20,000cfa in April claiming they did not receive payment from expedia. When asked for explanation and provided booking confirmation, he was told that he will be refunded when the hotel manager returns.
Hotel manager is never on duty.
I also booked in june and was also charged 8,500cfa but i was able to get mine refunded.
When i enquired about the 20,000, i was told manager was not on duty. My contact information was taken and promised to contact me, they never did. On my way back to the state, i stop by to asked for the refund and was told manager not on duty.
It seems there is a scheme between the staff to extort money from tourists.
I have never been to an hotel that an hotel manager is never on duty except iblis cotonou