2/10 糟糕
RADE,Columbus
2024年12月16日
不满意:员工和服务
When I check in, Front Desk Stuff was unprofessional and unknowable. I arrive just few minutes before Midnight, room was booked Under my Name. I didn't have Driver Id, I had USA Passport. Front Desk Lady, told me I cant check in without Driver License , why??? After All day Traveling from Europe 22 hours, I was kicked out from Hotel, without any Reason. Left on the cold weather outside, very rude, unprofessional behavior of the Front Desk. Without Cell phone I was forced out and with all bags to walk on the very Cold weather outside, to go on the Gas Station to purchase Cash Card to go to another Hotel. After few Hours I came back and Front Desk Stuff told me I can book a room with USA Passport ??? Very Stressful situation without any reason!! Front Desk Personal without Knowledge, Rude and Unprofessional!!
RADE
2024 年 12 月入住 2 晚