As we entered the building the lady at the front desk was talking to a vendor she did not even make eye contact or acknowledge we were standing there . Very unprofessional and loud . She hands us our keys and did not even welcome us nor did she tell us what direction to go for the elevator. We walked up and down the hall and came back up that’s when she finally decided to tell us where to go .
The rooms are not clean . We requested a rollaway at 5 pm did not get the bed until 9pm. As I was getting ready to shower .. I saw a cockroach running behind the toilet .. my husband found 3 on the counter by the kitchen sink . He than goes to the front desk to show them the cockroaches as he was walking back he saw another one crawling in the lobby !!! To top this all off the front desk charges us 3 times for our rooms !! This is one of the worse stays. We were traveling here for our son’s graduation from the army . Super disappointing as we traveled 2,700 miles . Luckily, my husband was able to find a hotel called “ Holiday Inn “ about 20 minutes from this hotel .. we were greeted and the hotel was super clean included with a free breakfast!!
Jayla
2024 年 10 月入住 2 晚
4/10 很差
Julie
2024年10月3日
不满意:清洁度、服务设施、住宿条件和设施
Seriously understaffed. I'm not even sure our sheets were clean and everything was dirty. I would not recommend this.
Julie
2024 年 6 月入住 4 晚
8/10 还可以
Agapito
与家人出行
2024年09月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everething ok thanks alat
Agapito
2024 年 9 月入住 6 晚
10/10 超赞
Hunter
2024年09月23日
Hunter
2024 年 9 月入住 1 晚
10/10 超赞
Dan
2024年09月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice place to spend the night and get away from stress at home.
Dan
2024 年 9 月入住 2 晚
10/10 超赞
Jacqueline
2024年09月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very Friendly and professional..check in was really fast and easy.
Jacqueline
2024 年 8 月入住 1 晚
10/10 超赞
Jonathan
与配偶出行
2024年08月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exelent
Jonathan
2024 年 8 月入住 3 晚
8/10 还可以
George,Ramstein
2024年08月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
When driving to the hotel, it was difficult to spot from the street. The area around the hotel is very rundown.
George
2024 年 8 月入住 4 晚
10/10 超赞
Emmanuel
2024年08月15日
满意:清洁度、员工和服务、住宿条件和设施
The house looks better then the pictures and the bathrooms is very nice and the host was very nice
Emmanuel
2024 年 8 月入住 1 晚
10/10 超赞
Jacqueline
与配偶出行
2024年08月12日
满意:清洁度、服务设施、住宿条件和设施
I like that everyone was so friendly..and also the way everything was done in a prompt and orderly way. Rooms were real decent.
Jacqueline
2024 年 8 月入住 1 晚
10/10 超赞
Nazhe
团体旅客, 商务旅客
2024年07月29日
满意:清洁度、员工和服务、住宿条件和设施
Great service comfy beds!
Nazhe
2024 年 7 月入住 1 晚
10/10 超赞
mariela
与家人出行
2024年07月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Place was nice for the area, inside the hotel was perfect and staff was super nice. Pool was a little bit dirty.
mariela
2024 年 7 月入住 1 晚
8/10 还可以
Jose A
2024年07月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Generally good. A bit expensive for not having breakfast included. The smart TV was not connected to the internet and there was no staff who could do anything on a Saturday or who could figure out if apps were available for use with personal accounts. But personnel were very attentive and warm. Facilities are well maintained and clean. Suites are spacious and beds are very comfortable. They also remained attentive to my travel complications and were there to support me. God bless you all!
Jose A
2024 年 7 月入住 3 晚
10/10 超赞
Uku
2024年07月22日
Uku
2024 年 7 月入住 1 晚
10/10 超赞
Andreanna
与家人出行
2024年07月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They were extremely helpful and informative regarding our stay and traveling back to Baltimore airport!
Andreanna
2024 年 7 月入住 1 晚
6/10 一般
steven
与配偶出行
2024年07月18日
满意:员工和服务
不满意:服务设施
The elevator permit expired last month. It took two days for the elevator to be mopped. NO ICE BUCETS. I was told “Candlewood does not provide these, use one of the containers in your room”. "We do not provide breakfast becuse you have a kitchen". When you arrive late at night, you don’t have time to go shopping for breakfast. This is CHEAP. I’ll go back to Best Western next visit.
steven
2024 年 7 月入住 5 晚
10/10 超赞
Jeffrey
2024年07月18日
满意:清洁度、员工和服务、住宿条件和设施
Hotel was very clean, room was nice, AC was cranked & ready for me! Staff was friendly & helpful with information about the area & the military graduation we were attending. The area is a like sketchy, but they are very good with locking their lobby doors & requiring verification to get in.
Jeffrey
2024 年 7 月入住 3 晚
10/10 超赞
Cathy
与家人出行
2024年07月15日
Outside swimming pool looked cloudy -somewhat dirty
Smelled too much chlorine
I liked how the room were spacious
Otherwise, enjoyed stay
Cathy
2024 年 7 月入住 2 晚
8/10 还可以
frances
2024年07月12日
frances
2024 年 7 月入住 3 晚
10/10 超赞
Willie
2024年07月11日
满意:清洁度、员工和服务、住宿条件和设施
We loved our stay here down from Savannah ga came to our family reunion we differently will be back
Willie
2024 年 7 月入住 2 晚
8/10 还可以
Randi
与家人出行
2024年07月5日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Randi
2024 年 7 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2024年07月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 2 晚
10/10 超赞
Lynn
与家人出行
2024年07月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beds were comfy, close to fort Moore army base just a really nice hotel, just wish it had a restaurant like what the description says, would of been nice to of came in and sat down and had a nice dinner after a long flight.