Firstly, I reserved a room with two queen beds, when the lady was selecting a room for me, her coworker told her to not select that room and to put me in a different room. When I got to the room, it was two full beds instead (made me upset because I shared a bed with a wild sleeping 7 year old) when I got there the elevators were out of order so I had to climb all the way to the top floor. Nice right? Outside of the beds being smaller than what I paid for, the tv was smaller than expected. The tub was backed up so we weren’t able to stand in the shower and wash. I’ve have stayed here before, don’t know what happened with this hotel but they need to do better.