The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
2021 年 12 月入住 5 晚
6/10 一般
真实旅客
与家人出行
2020年08月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
Right opposite to the train station. Very close to the bus station too (1min walk). 15min to the old town which is a must to go.
The room is very spacious. The double bed is very comfortable. You have basically everything u can expect from a 4-star hotel in the room. There is also a small balcony despite the fact that the view was not very nice.
The wifi was good but it was quite annoying that most of the electric plugs next to the bed were not working.
I was also surprised that a staff entered my room in the morning(ard 10am)while I was sleeping.
Overall my stay in this hotel was very satisfying because the room was well-equipped, very spacious and in excellent conditions.
Tsz Hin
10/10 超赞
Chia Chiang,Taiwan
2016年06月16日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel and lovely city!
I stayed here for 6 nights for exhibition, and i really love this city!
The hotel is right opposite Colmar train station, and 15 mins walking distance to city center. The only thing that I didn't like is the neighborhood, there are't any shops and restaurants nearby.
Chia Chiang
10/10 超赞
真实旅客
2015年10月11日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
All goods
Big room, conmfortable, friendly, clean, closed to station. Very convenient. A good hotel I will consider to stay again.
真实旅客
8/10 还可以
man kiu eva,hong kong
2015年09月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店職員友善,房間舒適,會再次入住!
man kiu eva
6/10 一般
Gilad
与配偶出行
2024年12月18日
满意:清洁度
The property is in a convenient location.
Gilad
2024 年 12 月入住 1 晚
10/10 超赞
Maria
与家人出行
2024年12月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location is fantastic, across the street from the train station and an easy 15-20 minutes walk to the Christmas markets. Although they do offer transportation by bus to them. Beautiful and clean hotel. Staff awesome too.
Maria
2024 年 11 月入住 2 晚
8/10 还可以
Lina,New York
团体旅客
2024年12月12日
满意:清洁度、员工和服务、服务设施
Very convenient to take bus to xmas market. And to the train station.
While room was fine. But no phone.
Also bathroom was soooo small.
Lina
2024 年 12 月入住 2 晚
8/10 还可以
Angelo
2024年12月10日
满意:员工和服务,清洁度
Angelo
2024 年 12 月入住 1 晚
6/10 一般
Maria
2024年12月10日
Maria
2024 年 11 月入住 1 晚
10/10 超赞
Jeanne,midway
2024年12月6日
满意:清洁度、员工和服务、住宿条件和设施
Staff was great lemon cake oncafe was awesome Nice bathroom Good breakfast
Jeanne
2024 年 12 月入住 1 晚
10/10 超赞
Mary
与家人出行
2024年12月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, quiet, comfortable, nice size room, delicious breakfast, pleasant staff. Near Christmas Market
Mary
2024 年 12 月入住 1 晚
10/10 超赞
Soraya
2024年12月4日
满意:清洁度、员工和服务、住宿条件和设施
Soraya
2024 年 11 月入住 2 晚
6/10 一般
Tania,Mainhausen
2024年12月2日
满意:员工和服务
不满意:住宿条件和设施
Hotel ist leider in die Jahre gekommen und müsste modernisiert werden.