The room is not what the website described!
I booked a Junior Suit for 4 nights and on the website it mentioned that the room is over 400 sq ft with a double bed and a sofa bed. However, when we checked in such room is around 300 sq ft and there were only two single beds. I immediately requested to change the room as not only the room size but also the beds are not enough for my family. However, the staff refused and claimed all the rooms are occupied. She just promised to ask her colleague to follow up on my request on the second day.
On the second day, the staff said it's not possible for changing my room but agreed to change the bed into a double bed and add an additional bed for me.
However, in the end, what I got was a trolley bed and a "double bed" that they just used double bed beddings to cover the two single beds and make it into a double bed.
I took a photo of the room when I checked in at the first instance for reference.
CHI WANG
於 2021 年 12 月住了 5 晚
6/10 一般
真實旅客
家人同遊
2020 年 8 月 8 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The breakfast server did not guide us and forgot to give us the eggs.
The hair drier in the room needs to be replaced, very old and almost on fire.
Right opposite to the train station. Very close to the bus station too (1min walk). 15min to the old town which is a must to go.
The room is very spacious. The double bed is very comfortable. You have basically everything u can expect from a 4-star hotel in the room. There is also a small balcony despite the fact that the view was not very nice.
The wifi was good but it was quite annoying that most of the electric plugs next to the bed were not working.
I was also surprised that a staff entered my room in the morning(ard 10am)while I was sleeping.
Overall my stay in this hotel was very satisfying because the room was well-equipped, very spacious and in excellent conditions.
Tsz Hin
10/10 優異
Chia Chiang (Taiwan)
2016 年 6 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Lovely hotel and lovely city!
I stayed here for 6 nights for exhibition, and i really love this city!
The hotel is right opposite Colmar train station, and 15 mins walking distance to city center. The only thing that I didn't like is the neighborhood, there are't any shops and restaurants nearby.
Chia Chiang
10/10 優異
真實旅客
2015 年 10 月 11 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
All goods
Big room, conmfortable, friendly, clean, closed to station. Very convenient. A good hotel I will consider to stay again.
真實旅客
8/10 不錯
Selen
家人同遊, 多人同遊
2025 年 3 月 25 日
不滿:設施服務
The location was okay and we appreciated restaurant making us space without any reservation during Christmas.
Selen
於 2024 年 12 月住了 2 晚
10/10 優異
Paul (Toronto)
2025 年 3 月 12 日
讚好:整潔度、職員與服務和住宿狀況
Paul
於 2025 年 3 月住了 1 晚
10/10 優異
Paul (Toronto)
2025 年 3 月 6 日
讚好:整潔度
Paul
於 2025 年 3 月住了 1 晚
10/10 優異
Shigeru
2025 年 2 月 24 日
Shigeru
於 2025 年 2 月住了 1 晚
8/10 不錯
Pieter
家人同遊
2025 年 2 月 9 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A nice hotel on walking distance of the old city with its own parking garage
Pieter
於 2025 年 2 月住了 1 晚
10/10 優異
Freymont
2025 年 1 月 26 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
L ensemble était largement à la hauteur.
Freymont
於 2025 年 1 月住了 1 晚
10/10 優異
SAWA
多人同遊
2025 年 1 月 13 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SAWA
於 2025 年 1 月住了 1 晚
10/10 優異
Marta
2025 年 1 月 7 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Buon soggiorno
Marta
於 2025 年 1 月住了 1 晚
10/10 優異
Michel
2025 年 1 月 5 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Einfach wunderbar 🍀💐😉
Es war eine spontane Idee den Weihnachtsmarkt Colmar zu besuchen. Das Hotel hat uns dabei geholfen, ein wunderbares Erlebnis zu genießen.
Michel
於 2024 年 12 月住了 1 晚
10/10 優異
Stephen
家人同遊
2025 年 1 月 4 日
讚好:整潔度、職員與服務和住宿狀況
This was a last minute reservation and the hotel was very accomodating. We ordered a triple room and they offered us a double and single for same price. Quite a walk from the Christmas market; but, we had been walking all day, so it wasnt an issue. The train station was across the street so that would be very convenient for some. I loved our balcony!
Stephen
於 2024 年 12 月住了 1 晚
6/10 一般
Alexandre
2025 年 1 月 3 日
讚好:整潔度和客房舒適度
Alexandre
於 2024 年 12 月住了 1 晚
10/10 優異
Susan
家人同遊
2025 年 1 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Newly renovated, convenient to Christmas Markets, breakfast buffet had good selection, friendly staff.