Parking wasn't good..cant go in and out if you park in structure ir you will be charged I was told by front desk. Gotced to valet for more money.
Turua L
於 2025 年 6 月住了 1 晚
10/10
Great! The only thing I would recommend is that we actually message you when your room is ready rather than 2+ hours later
Bryan
於 2025 年 7 月住了 1 晚
6/10
Liked the location and how close it was to everything.
Very hot weekend and couldn't get the room temp down.
Jim
於 2025 年 7 月住了 2 晚
10/10
Good spot to relax and enjoy downtown Cleveland.
Ronnie
於 2025 年 6 月住了 1 晚
4/10
AC was out all night until our checkout
Curt
於 2025 年 7 月住了 1 晚
10/10
Enjoyed the stay, expected to be able to eat near by. Most places were closed
carrie-lynn
於 2025 年 7 月住了 1 晚
10/10
Anything
David F.
於 2025 年 7 月住了 2 晚
8/10
Great location to Rock N Roll hall of fame.
Alouise
於 2025 年 7 月住了 1 晚
2/10
No early check in and the AC was broken in the hotel, had to use a box fan to cool room, not what I was expecting for a Westin.
Ian
於 2025 年 7 月住了 1 晚
10/10
It was clean and cozy
Stephen
於 2025 年 1 月住了 1 晚
10/10
Everything
Charles
於 2025 年 7 月住了 1 晚
4/10
Pathetic place to be in , they kept me waiting for my room booked with prepayment a month before and my faking kids got frustrated. They were emotion less and too corporate. The hotel does not have a coffee machine, no breakfast. No parking , you have to pay 50 $ to get parked. Well the listing on Expedia is ambiguous with “ parking available tag .
Sujeet
於 2025 年 7 月住了 1 晚
6/10
Staff was great but they need to do something about their air ! Esp in the rooms ! Our room took hours and hours for the temp to go down 3 degrees. People in the elevator said the same. The lobby was just as bad. Neither were refreshing to enter. Unacceptable!
Jennifer
於 2025 年 7 月住了 2 晚
8/10
I did not quite understand why I needed to swipe my card upon arrival with $100 taken out of my account. No one told me that would happen and I hope it goes back in my account but the view and the staff was amazing. The room was very nice. Just wish someone would have said something about holding or charging me $100 lol
Nicholas
於 2025 年 7 月住了 1 晚
8/10
Great hotel! Walking distance to the Rock & Roll Hall of Fame. Only issue is the air conditioning in our room.
Mary Grace
於 2025 年 7 月住了 1 晚
2/10
This is not the Westin.
William
於 2025 年 7 月住了 1 晚
10/10
Staff was super friendly and our room was ready prior to checking.
Kevin
於 2025 年 6 月住了 1 晚
10/10
It was a great stay.. friendly helpful staff!
Amy
於 2025 年 6 月住了 2 晚
10/10
Good
Clark
於 2025 年 6 月住了 2 晚
10/10
I loved everything about my stay. The staff was very friendly and welcoming. The overnight front desk person, Christopher was amazing! I asked if they had a fan i could use and he gave me the one he was using. I was not expecting that. Thanks to Christopher, I felt like I was back home in my own room, albeit a much nicer and less cluttered room lol. Next time i have to go to Cleveland, i know where I'll be staying