When we arrived, the front desk attendant was no where to be found. We stood at the front desk for about 8-10 minutes when we noticed that the door to the back was cracked open and we could see a women sleeping at the break table. Another few guests walked up to buy snacks and the commotion eventually woke up the front desk attendant. She took forever finding my reservation and entering/verifying my info - I'm not sure what she was doing as she didn't speak other than tell me she needed a DL and credit card for incidentals. We got to our room, settled in, and when I went to run a shower, I noticed the bathroom smelled like mildew. I was too tired to try to find the front desk attendant to see if we can get another room, but overall, the experience was not of that I recall at the Hampton. This is one of my favorite hotels chains and I don't typically have issues.
I will redeem them a bit by saying that the breakfast buffet attendant was very friendly. She offered to make me a waffle as she was cleaning everything up at 5-10 minutes before the end of the breakfast and had already removed the batter. And the housekeeping staff gave us a friendly goodbye and thank you as we walked out of our room. But when checking out, the other front desk agent was not very friendly either. Very bizarre to have a great experience by other people than the first image of the hotel.