I booked a king room. At checkin i was told there were no kings available. Got switched to a 1 queen room for the same rate. I will not be back here and probably wont use expedia ever again also!
I am furious
Tricia
於 2025 年 4 月住了 1 晚
4/10 欠佳
April
家人同遊
2025 年 3 月 29 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
It was a place to stay for the night. Not the worst but not good. The place needs an massive update. Staffing could use with proper uniforms. It was hard to tell who was working and who wasn't. The rooms bathroom was dirty. In fact the whole building smelled, all glass windows were smeared and fogged. I felt like I was in an old gym.
April
於 2025 年 3 月住了 1 晚
6/10 一般
Tony (Enola)
2025 年 3 月 17 日
讚好:整潔度和職員與服務
Tony
於 2025 年 3 月住了 2 晚
6/10 一般
Patricis
伴侶同遊
2025 年 3 月 16 日
讚好:職員與服務
The room floor isn't swept good the ash tray was dirty not enough hot water to shower in the morning and no hot water for tea
Patricis
於 2025 年 3 月住了 1 晚
6/10 一般
Marina
2025 年 3 月 2 日
讚好:職員與服務
不滿:整潔度和住宿狀況
#
Marina
於 2025 年 3 月住了 1 晚
2/10 很差
Fabian
伴侶同遊, 商務旅客
2025 年 2 月 26 日
不滿:整潔度、設施服務和住宿狀況
NOT CLEAN
Fabian
於 2025 年 2 月住了 1 晚
2/10 很差
Jason
伴侶同遊
2025 年 2 月 15 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Stay away! This place is not clean and smells terrible. We left shortly after checking in because I laid down in the bed and got bit twice on my neck by bugs. When we told front desk the reason for leaving all he had to say was ok. I contacted Expedia for a refund and when they contacted the motel the front desk said i left without giving a reason. This place should be shut down.
Jason
於 2025 年 2 月住了 1 晚
10/10 優異
Gary
2025 年 2 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was nice.
Gary
於 2025 年 2 月住了 1 晚
2/10 很差
Greg
伴侶同遊
2025 年 2 月 5 日
不滿:住宿狀況
Major concern - back entry door stuck open.
Cold (not warm) water for hot tub AND basic shower. Paid extra and Very disappointing!
Greg
於 2025 年 2 月住了 1 晚
10/10 優異
Steven
多人同遊
2025 年 2 月 5 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great for a overnight stay
Steven
於 2025 年 2 月住了 1 晚
8/10 不錯
Stephen
2025 年 1 月 14 日
讚好:整潔度、職員與服務和客房舒適度
Stay for the restaurant
My favorite part about this motel is the Mexican restaurant that is attached. Great food.
Stephen
於 2025 年 1 月住了 1 晚
8/10 不錯
Lori
2025 年 1 月 10 日
讚好:職員與服務、設施服務和住宿狀況
不滿:整潔度
They need better cleaning crew, first room was not cleaned so they gave me another room. Clean but lady forgot to remove old used soap, left bottle of cleaner in bathroom. Tub surround was moldy.
Lori
於 2025 年 1 月住了 1 晚
4/10 欠佳
Ricky
商務旅客
2025 年 1 月 5 日
讚好:職員與服務
不滿:住宿狀況
Paid for a room with refrigerator and didbnot have one. Veey noice can hear everything. Room are very bare no pictures. Not the cleanest
Ricky
於 2025 年 1 月住了 1 晚
10/10 優異
Matthew
2024 年 12 月 29 日
Matthew
於 2024 年 11 月住了 1 晚
2/10 很差
Brig
家人同遊
2024 年 12 月 29 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Brig
於 2024 年 12 月住了 1 晚
2/10 很差
Paul
商務旅客
2024 年 12 月 28 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
AVOID THIS NIGHTMARE
This hotel is horrendous. The lobby smelled of urine. Most likely from the dog behind the counter. The ceiling in my shower was about to fall in (room111). The bed was like I was laying on a bale of hay or something. The tv didn’t show a picture, only sound. The towels smelled like the were washed in fryer grease. AVIOD THIS PLACE. I should’ve just slept in my car and showered at the truck stop.
Paul
於 2024 年 12 月住了 1 晚
6/10 一般
George
2024 年 12 月 23 日
Stuff didn't work right, you had to fool around to make the toilet flush.....
George
於 2024 年 12 月住了 1 晚
2/10 很差
Dustin
2024 年 12 月 18 日
不滿:整潔度和住宿狀況
One of the worst places I had ever stayed. The employee was very nice but the place was filthy and falling apart. It was also extremely noisy as I could hear everyone and every noise on the whole floor.
Dustin
於 2024 年 12 月住了 1 晚
8/10 不錯
真實旅客
2024 年 12 月 16 日
真實旅客
於 2024 年 9 月住了 1 晚
2/10 很差
真實旅客
家人同遊
2024 年 12 月 16 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Mold!
We use to stay at this hotel, just to get away from home. We LOOOVE Cozumels and was so convenient having it attached to the hotel. With these new owners, the hotel has gone to crap.
1st, we arrived late and I contacted the hotel to let them know. Our daughter dislocated her elbow and broke her wrist at her wrestling tournament. When we got to the hotel after getting out of the ER, we asked the hotel for extra pullows so she could keep her arm elevated. They made it seem like it was an inconvenience. There were next to no cars in the parking lot, so must not be many guests. But we were told that they werent sure if they had extra pillows. Lol.
2nd, We had black mold in our room. Theres a leak from the room above ours, the ceiling was soggy and mold all over it and all over the wall in the hall.
Like i said, we looooved this hotel, it was never this bad before. Guess we will be finding a different hotel to get away from home.
真實旅客
於 2024 年 12 月住了 1 晚
6/10 一般
Adam
家人同遊
2024 年 12 月 16 日
讚好:職員與服務
Adam
於 2024 年 11 月住了 1 晚
8/10 不錯
Heriberto
2024 年 12 月 15 日
讚好:職員與服務和住宿狀況
Was good
Heriberto
於 2024 年 12 月住了 1 晚
8/10 不錯
Marcy
2024 年 12 月 15 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Dog barking and could hear person talking through the adjoining door
Marcy
於 2024 年 12 月住了 1 晚
6/10 一般
Mary
2024 年 12 月 14 日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Mary
於 2024 年 12 月住了 1 晚
8/10 不錯
Morgann
2024 年 12 月 11 日
讚好:職員與服務、設施服務和住宿狀況
My stay was cool. Had to have staff come to my room to get the cable on. It worked, but the it was on the wrong aux channel. Then i had to call them back to my room becuz the remote wasnt working properly, which things just needed to be unpligged and replugged. The mattress could have been better but it wasnt terrible.the last nite i was there i seen 2 small roaches and a stink bug. The next morning i seen another roach. The first two nights i didnt see any bugs. The area is convenient with food places around, 2 gas stations, walmart across the street and right off the freeway.