2/10 糟糕
Archana L.
2024年08月26日
不满意：清洁度
PROPERTY STOOD US UP!
This property owner never sent us the access code, after we paid in full well in advance and confirming the reservation several times. Also told us just a few days prior to our checkin date that they'd send access code on morning of checkin, but never did so. So our large group of 6 adults, 2 kids and an infant were stranded with no place to stay after a long day of travel. No response by owner to our messages. Called VRBO customer support who also could not contact the owner. While on hold with VRBO trying to contact owner, we got an email saying "owner has refunded", which we did not need a refund, we needed a place to stay! Had to scramble to find a place, and VRBO did help us. At some point we did get a response from owner saying VRBO is the one who canceled the reservation a few days prior to our stay, so they rented to someone else, but I highly doubt that as we've been using VRBO for 20+ years without this ever happening. I think the owner just did us wrong. DONT BOOK WITH THIS OWNER!
Archana L.
2024 年 8 月入住 4 晚