I was nervous to book this property after reading the reviews, envisioning being stranded in the lobby with some weird check-in process and no room. As it turns out, check in could not have been easier. I simply entered my 4-digit confirmation code, sent to me by the hotel, and our keys were quickly printed. I did complete the online check-in ahead of time, which also sped things up. The room itself was spacious and clean. We had two bedrooms, two bathrooms, and the pullout couch in the living room, which was perfect for our group. Two downfalls - there was minimal bedding provided for the pullout couch (just a comforter) and I had made the reservation for 6 so clearly we needed the bedding. Luckily we had two sleeping bags in the car. There were also only 4 bath towels provided. The other thing to be aware of is that this is in a very noisy location with apparently zero sound-proofing in this old building. Loud trains and sirens were a constant all night long. But the bed was comfortable, the location to easily walk to Millenium Park and restaurants/shops was absolutely perfect. We were very close to the Green line to take the train to a White Sox game, and found a public parking ramp close by. Despite the couple of drawbacks, the location and space made it a place I would stay again. Just bring earplugs ;)