it was 14 degrees outside and i needed more blankets. person at the lobby told me she couldn't help me, this was very inconvenient. the heater in my room was not working well either. on top of that, the headboard to the bed was completely unattatched and it was falling over hitting my head. on top of that, there were ciggarette burns on the bed frame cover, the blankets, sheets, ect. the bathroom had red ink / color splotches on the bathroom mirror and on the floor. i thought the breakfast would make the whole thing a good experience but there was no coffee, no snacks, only old cereal and milk.