Dining room closed. Poor food choice in the bar. Terrible breakfast worsted I have ever had.. Breakfast room dirty from party night. Heating not working in Bedroom. No answer from phoning reception from room. Not warned that it was party night throughout the hotel and no consideration for other guests. Had to eat out to get away from the constant noise factor.
david
2024 年 12 月入住 1 晚
6/10 一般
Shahid
商务旅客
2024年12月4日
不满意:清洁度、服务设施、住宿条件和设施
After staying in the hotel for maybe a month now due to work. It seems like the infrastructure and the understanding of who is in charge of what is a complete mystery. The chrome cast never works, their is 2 WiFi signals that are temperamental and don't have a consistent connection and various speed issues. There needs to be an onsite technical person that can troubleshoot the Chromecast server. The same engineer needs to also do a health check of all the access points to make sure they are operating correctly and set to the correct channels. On my recent stays I have to say that Tom has been amazing with his support and doing the best he can to help. I believe the issues that exist need to be resolved by the person who is in charge I.T for this hotel. The cleanliness is also an issue, I have never been to any room that hasn't got at least a minimum of 5 or 6 black hairs on the bed and the bathroom. I was also surprised to see one of the small hand towels covered in either ketchup or small blood stains. I raised this point before and I will say it again. The cleaners need to be spot checked to make sure corners are not being cut.
Shahid
2024 年 11 月入住 4 晚
8/10 还可以
Naoya
2024年11月20日
Naoya
2024 年 10 月入住 1 晚
6/10 一般
Alan
与配偶出行
2024年11月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A Hotel destination we had used at this particular time for say the past 14 years
Alan
2024 年 11 月入住 2 晚
6/10 一般
Shahid
商务旅客
2024年11月15日
不满意:住宿条件和设施,清洁度
The primary basis for my stay was the location not being to far to get to work.
Positives
1. Close to work.
2. Good breakfast.
3. 24 hour gym.
4. Comfortable bed.
Negatives
1. The free weight area has been neglected and is rusted up for nearly every machine. The 40KG weights are dangerous because they are not stuck onto the handle properly which I learnt when trying to bench press them.The temperature in the gym is set far to low to the point it's freezing and there seems to be no option to change as all options are locked on the digit thermostat.
2.The bathroom in my room had long hairs sitting within it, indicating that it hadn't been cleaned.
3. There was a ceiling spot light that was hanging by it's wire outside of its frame. I raised this issue being a potential electrical safety issue and the staff offered me a different room so I couldn't fault them on that.
4. The TV had the option to connect a HDMI cable and chromecast but none of them worked.
5. Whenever a problem was raised with the staff, they would respond by saying that maintenance will look into it, but nothing would ever get resolved.
Shahid
2024 年 11 月入住 4 晚
2/10 糟糕
Cristian
与家人出行
2024年10月26日
不满意:员工和服务
From arrival, staff not welcoming. Toilet flushing continously very noisy, not enough toilet paper?!, no one answers the phone at reception, started cutting the grass at 7.30AM ...
I will not recommend
Cristian
2024 年 10 月入住 2 晚
8/10 还可以
Richard
2024年10月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Richard
2024 年 10 月入住 1 晚
10/10 超赞
Harold
2024年10月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasant overnight stay
Harold
2024 年 10 月入住 1 晚
6/10 一般
David
2024年10月18日
David
2024 年 9 月入住 1 晚
10/10 超赞
John
商务旅客
2024年10月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
John
2024 年 10 月入住 1 晚
6/10 一般
Debbie
2024年10月1日
满意:清洁度
Debbie
2024 年 9 月入住 1 晚
6/10 一般
Kevin
2024年09月29日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Poor service regarding people not answering the phone. Had to change rooms because of leaking toilet and was informed that there was no maintenance personnel over the weekend. Tried calling the spa receptionist to book a session but no one responded. Tried to order room service but no response after trying numerous times.
Kevin
2024 年 9 月入住 1 晚
8/10 还可以
jean
2024年09月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
personnels...
IL y avait un mariage à l'hôtel, donc beaucoup de bruit et
de va et vient.
Nous avons demander une réservation pour le restaurant
à l'accueil et on nous a répondu que se n'était pas nécessaire.
Sauf qu'au moment de notre arrivée au restaurant trente minutes plus tard, ce n'était plus possible et nous avons
dû manger au bar très achalandé.
jean
2024 年 9 月入住 1 晚
10/10 超赞
Martin
2024年09月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel clean all staff are wonderful,resturant food could be better with better choices. My wife Had a massage that was amazing by whitney spa products she used were great.
Martin
2024 年 9 月入住 1 晚
8/10 还可以
Andrew
商务旅客
2024年09月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Andrew
2024 年 9 月入住 4 晚
8/10 还可以
Andrew
商务旅客
2024年09月26日
满意:员工和服务、服务设施、住宿条件和设施
Andrew
2024 年 9 月入住 2 晚
10/10 超赞
Geoff
2024年09月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the best hotel I have been to for a long while. Very good swimming pool and staff very friendly and happy to help
Geoff
2024 年 9 月入住 4 晚
8/10 还可以
William
2024年09月24日
满意:清洁度、员工和服务、住宿条件和设施
The staffware excellence they were very helpful very friendly and very hard working they couldn't have done more for us but the problem was I think their understaffed you'll need to give them more help otherwise you will burn them out
William
2024 年 9 月入住 1 晚
10/10 超赞
Alan
2024年09月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Easy check, friendly, accommodating staff.
Large room, really comfortable bed. Powerful shower. Enjoyed the pool