2/10 糟糕
Alma
与家人出行
2024年11月7日
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Hotel is good, except two staff members can use retraining in customer service.
The hotel is clean and has good ADA accommodations in comparison to other hotels in the area. My father-in-law has very limited mobility and is a wheelchair user, and the ADA bathroom in the hotel was excellent.
Unfortunately, Brooklyn and Alex could use additional coaching and reminding that they’re in the hospitality business. For instance, the WIFI was down since 4am, and when my spouse inquired about it around noon, Brooklyn appeared annoyed and dismissed it as her [cell phone] WiFi was “working” and returned to scrolling on her cell phone. No mention on whether she or someone would look into it. I contacted corporate because of their attitude and dismissal of the issue. Fortunately, Annika stepped up and addressed the issue and remained an absolute professional.
Alma
2024 年 11 月入住 2 晚