I booked and prepaid for a suite then when I checked in was told that I was switched to a room with two queen beds. I needed the suite for a health reason and I spent 2 hours Thanksgiving night trying to get other accommodations - very disappointed
Jorn
2024 年 11 月入住 2 晚
10/10 超赞
Charlette
与家人出行, 与配偶出行
2024年11月24日
满意:员工和服务、服务设施、住宿条件和设施
The hotel staff was friendly, professional and attentive to our needs.
Charlette
2024 年 11 月入住 2 晚
10/10 超赞
Tiffany
与家人出行
2024年11月24日
满意:服务设施
Very nice and clean loved the fact they use all Dove products! Loved my room,will definitely be back soon!
Tiffany
2024 年 11 月入住 2 晚
2/10 糟糕
Christopher
商务旅客
2024年11月12日
不满意:服务设施
I went through 3 rooms here, with all 3 of them having a significant amount of hair in the bathroom. They don’t clean the floors behind the door, in the first room there was a white substance there as well. The TV remote was sticky and the TV didn’t work. The second room was never cleaned to begin with, so I was transferred to the 3rd room. This room only had a few pieces of hair on the bed and bathroom floor/toilet, so I reluctantly stayed. Now they are saying they won’t refund any of my stay, not even the amount for having to downgrade to a smaller room.
Christopher
2024 年 10 月入住 1 晚
8/10 还可以
Marinda
与家人出行
2024年11月7日
满意:员工和服务、服务设施、住宿条件和设施
Great suite for family to relax in
Marinda
2024 年 11 月入住 2 晚
10/10 超赞
Adahlia
与家人出行
2024年11月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was perfect for 1 night, price was decent :)
Adahlia
2024 年 11 月入住 1 晚
8/10 还可以
Cruz
2024年11月3日
满意:住宿条件和设施
Cruz
2024 年 10 月入住 1 晚
2/10 糟糕
Douglas,Robb
商务旅客
2024年10月30日
They couldn’t accommodate me, so I have know idea what the property is like
Douglas
2024 年 10 月入住 1 晚
2/10 糟糕
Thea
2024年10月29日
不满意:员工和服务,清洁度
Thea
2024 年 10 月入住 2 晚
2/10 糟糕
Lori
2024年10月29日
不满意:清洁度、员工和服务、住宿条件和设施
Lori
2024 年 10 月入住 3 晚
4/10 很差
Ellen
与家人出行
2024年10月28日
不满意:清洁度
Room was dirty with no shower curtain and sleeper sofa mattress was disgustingly dirty. Furniture was dirty and dusty. Sink was barely usable with a cabinet right above so the faucet was difficult to use. No handsoap just bodywash and unstable handicap seat in bathtub that blocked half the tub. Would not recommend to friends because there are so many other accommodations nearby
Ellen
2024 年 10 月入住 2 晚
10/10 超赞
joon
与家人出行, 带宠物出行
2024年10月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
joon
2024 年 10 月入住 2 晚
8/10 还可以
Steven
与家人出行
2024年10月28日
不满意:清洁度
Hair in shower and on the pillow cases. Couch torn, food crumbs on floor, stove area dirty. The food service worker was excellent.
Steven
2024 年 10 月入住 2 晚
10/10 超赞
Charles and Anne
与配偶出行
2024年10月28日
满意:住宿条件和设施,员工和服务
Free airport shuttle and parking
Charles and Anne
2024 年 10 月入住 1 晚
8/10 还可以
Carolyn,Ajax
与家人出行
2024年10月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Check in was very slow. One person working the front desk. We had just driven 11 hours and our room wasn’t ready. Check in was 4:00 and it was approximately 4:30 and the room wasn’t ready. We were exhausted otherwise this wouldn’t have been so upsetting.
Carolyn
2024 年 10 月入住 2 晚
10/10 超赞
Michael
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年10月18日
满意:住宿条件和设施,员工和服务
Love the updated feel but it could have been cleaner.
Michael
2024 年 10 月入住 1 晚
8/10 还可以
Ryan
与家人出行, 带宠物出行
2024年10月17日
满意:清洁度、服务设施、住宿条件和设施
We had a good stay once we actually checked in. Room was large enough for our family of 4 with a dog and the facilities were nice. Breakfast was good despite the limited seating.
But our interaction with the front desk left a lot to be desired. We called two days in a row inquiring about an early check in and got less than helpful responses/hung up on. But understanding that it depends on the day, the room type, and the cleaning order… we still showed up early and requested early check in. We were told that it was not possible but they would call as soon as a room was ready. They never did. Once we finally arrived late (after making alternative arrangements for our dog w friends at a nearby hotel) there was no one at the check-in desk so our two young kids and dog had to wait AGAIN to finally get to our room.
Like I said, the hotel and room were just fine. The guy working the breakfast area was great. But the front desk staff… not so much.
Ryan
2024 年 10 月入住 1 晚
10/10 超赞
Sabrina
2024年10月13日
Sabrina
2024 年 9 月入住 1 晚
10/10 超赞
KATHRINE
与配偶出行
2024年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very helpful and seemed happy to do it which is rare these days.
KATHRINE
2024 年 10 月入住 1 晚
6/10 一般
Mary
2024年10月4日
I had two issues with my Staybridge hotel. I chose the hotel because the van icon made me believe I would have shuttle service to the airport. However, I learned on checking in that the Hotel airport van doesn’t start running until 9:00am. The airport opens at 5 am and my flight left at 7am. I was left on my own to figure out how to get to the airport at my own expense. Shuttle hours should be listed with the other hotel info!
The sofa in my room had a corner that looked like it had been chewed or clawed. It was ragged and unraveling.
Also, I discovered that I had two reservations…both prepaid…I am currently trying to resolve this issue.
Mary
2024 年 10 月入住 1 晚
10/10 超赞
June
与配偶出行
2024年10月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The check-in process was great and accommodating for early check-in.