There was no heat in the room. For engineering to turn the heat on they would have had to turn the cold water off in the room.That makes no sense.
Jessica
10/10 超赞
Bryan
2024年10月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
Bryan
2024 年 10 月入住 1 晚
10/10 超赞
Haley
与配偶出行
2024年10月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property and friendly/helpful staff.
Haley
2024 年 10 月入住 1 晚
10/10 超赞
almerita
2024年10月12日
almerita
2024 年 9 月入住 2 晚
8/10 还可以
Shellie
与家人及幼儿出行
2024年10月8日
满意:员工和服务、服务设施、住宿条件和设施
Overall, we had a great stay for the ECU vs UNCC game! We enjoyed the pool with our kids and tailgating in the room before the game. Super convenient to accessing UNCC and surrounding area.
A couple things to note: room was very dusty-most likely from down pillows. The water was always warm in the sink and got extremely hot.
Restaurant was very slow for breakfast and kids portions were the same aa adult portions for cheaper price. Food was delicious though!
Shellie
2024 年 10 月入住 2 晚
10/10 超赞
Angela
2024年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay here. Do not expect complimentary water, talk more of breakfast.
Angela
2024 年 9 月入住 2 晚
2/10 糟糕
Josh
2024年10月5日
Booked the hotel, drove over a hour away to get there and they tell us that they have over booked! Should have a better booking service/accommodations
Josh
2024 年 9 月入住 3 晚
8/10 还可以
Wanda
2024年10月4日
满意:清洁度、员工和服务、住宿条件和设施
Location
Wanda
2024 年 9 月入住 1 晚
10/10 超赞
Kenneth
与配偶出行
2024年09月24日
满意:服务设施,清洁度
The hotel was amazing
Kenneth
2024 年 9 月入住 2 晚
10/10 超赞
Sean
2024年09月23日
Sean
2024 年 8 月入住 2 晚
2/10 糟糕
Carol
2024年09月22日
Carol
2024 年 9 月入住 1 晚
10/10 超赞
William J Streett
与配偶出行
2024年09月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love how the hotel is on UNC Charlotte's campus. Our son just adds us to his parking campus parking pass and we get free parking at the hotel. Very nice rooms and hotel.
William J Streett
2024 年 9 月入住 2 晚
10/10 超赞
Dominic
团体旅客
2024年09月21日
All hotels should be this well kept
Dominic
2024 年 9 月入住 1 晚
10/10 超赞
Sheila
2024年09月17日
满意:清洁度、员工和服务、住宿条件和设施
Nice clean and very convenient
Sheila
2024 年 9 月入住 2 晚
10/10 超赞
Israel
2024年09月7日
Israel
2024 年 8 月入住 1 晚
10/10 超赞
Samantha
与配偶出行
2024年09月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Checking in was easy and front desk customer service was great.
Samantha
2024 年 9 月入住 1 晚
10/10 超赞
stephanie
团体旅客
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and sophisticated
stephanie
2024 年 9 月入住 1 晚
4/10 很差
Jackie
与家人出行
2024年09月2日
满意:住宿条件和设施
不满意:员工和服务,清洁度
Customer service was awful. When I tried to speak with a manager about it, there was never one on duty. Dirty sheets in the room. Rooms were not ready on time. Staff had an attitude (Lajcia) when asked why the room wasnt ready and why when it was, we didnt recieve a call or for them to let us know (we were in the lobby).
Jackie
2024 年 9 月入住 1 晚
10/10 超赞
Iralee,Totowa
2024年08月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All was simply beautiful
Iralee
2024 年 8 月入住 2 晚
6/10 一般
Shunketta
与配偶出行
2024年08月23日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The property was very nice. I was a little taken back by the fact that check in was at 4 and I wasn’t able to get into my room until 8 due to the hotel having a large party that checked out late. After a long hot day of moving my daughter into college this was a big inconvenience. The hotel offered nothing for this inconvenience and neither did Expedia.
Shunketta
2024 年 8 月入住 1 晚
10/10 超赞
Karen
2024年08月22日
Karen
2024 年 8 月入住 1 晚
10/10 超赞
Alison
团体旅客
2024年08月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great restaurant and bar in the hotel. Super clean and the staff were so very friendly!
Alison
2024 年 8 月入住 1 晚
2/10 糟糕
Evelyn
团体旅客
2024年08月18日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
We booked our room two weeks ago for a one night stay 8/17/24. We arrived at 5:10 to find out our room wasn’t ready. There was a lot of people in the lobby also waiting. Apparently they over booked Friday and they didn’t have the rooms clean. We waited and waited. They ended up giving us a different room with just one bed and it was four of us. We finally got a room at 7:40 and caused us to be late to our concert. The next morning we went to the lobby and wanted to discuss on an agreement about the room and a possible refund of some sort. The young lady at the lobby said we would have to speak to the manager who wasn’t there and told us to check again after 10 am we did and she still wasn’t there.