Todo el personal del hotel es excelente muy agradable servicial
Kati
2025 年 3 月入住 7 晚
10/10 超赞
alberto
与配偶出行
2025 年 4 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Very good people.
alberto
2025 年 4 月入住 4 晚
2/10 糟糕
Nisha Antonia Jasmine Mc,Westerhall
团体旅客
2025 年 4 月 22 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sonesta Cartegena is a law suit waiting to happen. Imagine being placed in a room without a front door, or having your AC units pour puddles of water from the ceiling, and being unable to control the AC temperature, or turn it on or off because the wall mounted control refuses to work - or having maintenance attempt to fix the AC unit three times in three days - all to no avail. Imagine being dirty and unable to bathe for hours because the staff repeatedly fails to replenish daily linens and takes forever to respond to requests for linens. Or imagine having staff remove your ear-pods from your personal belongings in your room and travel to their home with it. Imagine eating breakfast and not having labels to tell you what your eating to avoid allergic reactions. Or even eating breakfast and seeing an unopened sanitary napkin and trash in the scenic pond next to you. I can say a lot more, but what I will say is that Expedia failed us by rating this a four-star hotel. It was certainly less than that.
Nisha Antonia Jasmine Mc
2025 年 4 月入住 3 晚
6/10 一般
abraham
与家人及幼儿出行
2025 年 4 月 19 日
满意:清洁度
no tenia toallas la habitacion
nadie ayuda con las maletas al llegar
hacer el check in fue dificil
abraham
2025 年 4 月入住 3 晚
8/10 还可以
philon,City of Orange
2025 年 4 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Average
philon
2025 年 4 月入住 2 晚
8/10 还可以
Maya
2025 年 3 月 26 日
满意:员工和服务,清洁度
Thumbs up for a short stay!
Maya
2025 年 3 月入住 2 晚
10/10 超赞
Maxime
与配偶出行
2025 年 3 月 23 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Maxime
2025 年 3 月入住 7 晚
10/10 超赞
Hector Alonso Mesa
与配偶出行
2025 年 3 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the modern room with balcony which was convenient to dry swimsuits overnight, quiet A/C, direct beach access to a huge sandy beach with close proximity to excellent Encolombia kitesurfing and wingfoiling school. Pools are awesome. Taxi to historic city center cost 25K, taxis always available. Friendly staff, clean. Small supermarket and drug store next door.
Hector Alonso Mesa
2025 年 3 月入住 7 晚
10/10 超赞
ALVARO,CORAL SPRING
2025 年 3 月 22 日
ALVARO
2025 年 2 月入住 3 晚
8/10 还可以
Carlos
2025 年 3 月 19 日
满意:清洁度、服务设施、住宿条件和设施
Nice place.
Carlos
2025 年 3 月入住 4 晚
6/10 一般
Belinda
团体旅客
2025 年 3 月 15 日
满意:清洁度
不满意:员工和服务
I don’t like how they don’t explain things to guests till after you check in ! They never mentioned that the fridge in the room was an extra cost. Being a guest you’ll think it’s complimentary. After checking out for 3 nights they gave us a fee or 50 saying we open and ate all the thing's in the fridge. It was 2 guest me and my friend, which is crazy. We were barely in the room. They are very hungry and wanted to argue with us about the price instead of satisfying GUEST they argue. Very unprofessional. We almost missed our flight because they wanted to argue and throw a price at us that we WEREN'T going to pay.
Belinda
2025 年 3 月入住 3 晚
8/10 还可以
Miguel Angel
商务旅客
2025 年 3 月 12 日
A Few amenities in the room
Miguel Angel
2025 年 3 月入住 3 晚
8/10 还可以
Martha
团体旅客
2025 年 3 月 10 日
满意:清洁度、员工和服务、服务设施
All the staff members are great, very friendly and their service is excellent. The access to the beach is not very nice. The floor halls to access the rooms was is bad condition, there was a door with access to a closet or room and it was not finished, giving a bad impression. The room was excellent, good size, good bed and amenities.
Martha
2025 年 3 月入住 3 晚
10/10 超赞
Samuel
与家人出行
2025 年 3 月 6 日
满意:清洁度、服务设施、住宿条件和设施
Excelentes habitaciones, cerca al mar, desayuno buffet delicioso y servicio al cliente inmediato
Samuel
2025 年 3 月入住 4 晚
10/10 超赞
Daniela
2025 年 3 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Daniela
2024 年 12 月入住 1 晚
10/10 超赞
Claudia
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente hotel, customer service, clean areas and room, available all time transportation. Friendly staff.
Claudia
2025 年 2 月入住 4 晚
10/10 超赞
Maria
2025 年 2 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Cómodo la habitación de buen tamaño
Maria
2025 年 2 月入住 1 晚
8/10 还可以
Samuel A
2025 年 2 月 24 日
满意:清洁度、服务设施、住宿条件和设施
Very nice
Samuel A
2025 年 2 月入住 3 晚
10/10 超赞
Herbert
2025 年 2 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Everyone there was good and the hosting is top notch.
Herbert
2025 年 2 月入住 7 晚
8/10 还可以
Carl
2025 年 2 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No wash cloths, but ample drying bath towels. I was a guest for 10 days and requested a wash cloth sized towel several times, only to receive hand size drying towels. Also, upon arrival, I requested my balcony door lock to be repaired, because it would not lock. It was addressed with maintenance, promptly. But when I asked about a wash towel, the young man at the front desk greeted me with the remark "you again". I was very disappointed. I had planned many months for this trip.
Carl
2025 年 2 月入住 4 晚
10/10 超赞
Ronald
与家人出行
2025 年 2 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lindo lugar, con excelente vista. La atención es excelente todos tienen un buena actitud para atenderte y solucionar tus dudas. Mejoraría un poco el tema del desayuno. Llega un punto que colapsa y más de 30 min en fila para poder pedir un omelette. Las camas son súper cómodas. Definitivamente volvería.
Ronald
2025 年 2 月入住 1 晚
8/10 还可以
Mayckoll
与家人出行, 与配偶出行, 团体旅客
2025 年 2 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La estadía estuvo muy buena méralos un grupo de 26 personas que veníamos de Canadá el único inconveniente es la seguridad cuando vas a la playa uno de Mís amigos unos tipos de una moto ellos llegando al hotel viniendo d ela playa le robaron la cadena de oro falsa y la arañaron el Pecho muy fuerte en realidad paso un susto muy terrible. Decidimos quedarnos el resto del día en el hotel. De resto el hotel súper limpio la cómoda muy buena y el servicio muy bueno, el desayuno es excelente.
Mayckoll
2025 年 1 月入住 1 晚
2/10 糟糕
Widelene
2025 年 2 月 11 日
满意:员工和服务
不满意:住宿条件和设施
It was the worst experience of choosing this hotel, I’ve been texting with them the day before my trip, they was asking what time I will make it there, when I get there at 10:00 pm, my room wasn’t ready on time and the bed was dirty so they had to changed my room three time until I get something better but small.