It's a 3 star hotel at best.
Pros -
1) Central location
2) Breakfast
3) Size of room and bathroom
Cons -
1) Service
- Literally have to call the reception and beg them to give you basic amenities like water, coffee, milk etc
- No toilet rolls or mugs etc provided when the room is cleaned. You need to call reception for every little thing and continuously remind them. Then there is a chinese whisper game they play with the house keeping, so what you end up getting is anyone's guess.
2) Spoiled fruits at breakfast
- while the hot food at breakfast is nice, the cut Fruits are spoiled. The melons had turned acidic and high and it takes forever for them to be replenished.
- cutlery is not provided so you need to walk around the restaurant yourself asking for a fresh fork, a knife, a glass etc.
- the coffee is undrinkable
3) Wierd client tell
- a young girl around 12 was being harassed by a much older man in the jacuzzi. The mother had to intervene by including her older sons. It turned into a very heated screaming match where she and her family were made to feel unsafe. The mother had earlier asked me to accompany her to the jacuzzi as she didn't feel safe entering it with so many men in there. The entire pool area was full of quite intimating looking men. There need to be some security personnel in such areas. The whole experience even as a by stander was scary.
In a nut shell - Not the kind of experience you expect at a 4 star hotel like the Hilton. I won't be returning