2/10 糟糕
Mark S.
2024年04月6日
不满意：清洁度
Vrbo screwed us up!
We booked this prop early Jan and got confirmations but a no communication back until the day of check in and found out Vrbo booked the same property to someone else on airb&b. So no place to stay for the family and was 10 min out to arrival. We had to sit in a parking lot for a couple of hours trying to find another place open! Vrbo didn’t help us find another place and gave us just two nights hotel stay and was limited amount. Asked to speak with a manger several times and got hung up on once and then never connected. The place we did find on our own was limited and not very nice but we had no choice since we were staying for the week and no place to go and no discount was given either, just left us on our own after there mistake! And now Vrbo still has issues as they sent us a survey, really bad customer service and experience!!! Not sure I would ever use Vrbo again!! we should have been compensated for the next one and will this be published so others can be made aware!
Mark S.
2024 年 3 月入住 6 晚