Customer service at the hotel was notably lacking. Upon our arrival, a woman at the reception desk did not acknowledge our presence. We later discovered she wasn’t a receptionist, but her lack of a simple greeting set a poor tone for our stay. Throughout our time there, we were struck by the general rudeness of the staff; not once did anyone say hello as we entered or exited the hotel.
Our room, for which we paid 800 euros per night, boasted a view of the Croisette, which was undoubtedly beautiful. However, the room had significant drawbacks. The bathroom was equipped only with a bathtub and a handheld showerhead. This setup required us to hold the showerhead with one hand while soaping with the other, and washing hair necessitated sitting in the tub—a highly uncomfortable and potentially dangerous arrangement. This "feature" was never disclosed to us at the time of booking, which we found both unprofessional and disappointing. Additionally, the magnified mirror in the bathroom was broken, further contributing to our dissatisfaction.
When seeking dining recommendations from the concierge, we were directed to an extremely touristy restaurant where the food was so subpar that we couldn't even finish our appetizers. This indicated either a lack of knowledge or disregard for guests.
The lack of basic courtesy from the staff and the subpar room amenities significantly marred our experience. Given the high price point we expected a more accommodating stay.