2/10 糟糕
sonal
与家人出行
2025年01月21日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our experience at the hotel was extremely disappointing, particularly with regard to both check-in and check-out procedures. Upon arrival, we requested an early check-in, but were made to wait for over two hours. Despite the agreed check-in time, our room was not ready, and when it was eventually provided, the floors were wet and the bathrooms had an unpleasant odor.
Moreover, the behavior of the hotel staff, specifically the manager, Mr. Subodhip, was unprofessional and uncalled for. During check-out, we had clearly communicated our departure time to the team. However, Mr. Subodhip repeatedly called every five minutes, using harsh and inappropriate language. He wrongly assumed we had not checked out, even though we had vacated the room and handed over the keys to his staff. It was evident that there was a breakdown in communication between him and his subordinates.
His poor management and lack of professionalism created a frustrating and unpleasant experience for us.
sonal
2025 年 1 月入住 2 晚