坎昆金字塔全包式绿洲大酒店

Q: 坎昆金字塔全包式绿洲大酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 停车费是多少？

该住宿免费提供自助停车。

The Pyramid Cancun By Oasis - All Inclusive

选择日期以查看价格

去哪里？

日期

2026年3月

2026年4月

不错

客房选择

查看这些日期的空房情况

今晚

3月 13 - 3月 14

明天

3月 14 - 3月 15

所有客房

1 张床

2 张床

显示 14 种房型中的 14 种

金字塔海滨房

可容纳 2 人（按实际入住人数收费）

金字塔海景特大床房

可容纳 2 人（按实际入住人数收费）

金字塔日落景观特大床房

可容纳 2 人（按实际入住人数收费）

标准房

不错

特色亮点

空调

免费折叠床/加床

免费婴儿床

迷你吧免费食品

平板电视

遮光窗帘

独立卧室

吹风机

1 间卧室
可容纳 4 人（按实际入住人数收费）
1 张特大床或 2 张双人床

标准房, 海滨

不错

特色亮点

空调

免费折叠床/加床

免费婴儿床

迷你吧免费食品

平板电视

遮光窗帘

独立卧室

吹风机

海景
1 间卧室
可容纳 4 人（按实际入住人数收费）
1 张特大床或 2 张双人床

标准房 (Pyramid Master)

优秀

特色亮点

空调

免费折叠床/加床

免费婴儿床

迷你吧免费食品

平板电视

遮光窗帘

独立卧室

吹风机

1 间卧室
可容纳 3 人（按实际入住人数收费）
2 张双人床或 1 张特大床

小型客房 (Suite Pyramid)

不错

特色亮点

空调

免费折叠床/加床

免费婴儿床

迷你吧免费食品

平板电视

遮光窗帘

独立卧室

吹风机

1 间卧室
可容纳 3 人（按实际入住人数收费）
1 张特大床

高级套房 (Sian Kaan Master Suite)

非常棒

特色亮点

空调

迷你吧免费食品

平板电视

独立卧室

遮光窗帘

吹风机

浴袍

私人浴室

1 间卧室
可容纳 2 人（按实际入住人数收费）
1 张特大床

标准套房 (Sian Kaan)

特色亮点

空调

迷你吧免费食品

平板电视

独立卧室

遮光窗帘

吹风机

浴袍

私人浴室

1 间卧室
可容纳 2 人（按实际入住人数收费）
1 张特大床

金字塔小型套房

可容纳 2 人（按实际入住人数收费）

金字塔标准房

可容纳 3 人（按实际入住人数收费）

金字塔主套房

可容纳 2 人（按实际入住人数收费）

暹罗海滨房

可容纳 2 人（按实际入住人数收费）

Sian Kaan主套房

可容纳 2 人（按实际入住人数收费）

街区简介

坎昆金字塔全包式绿洲大酒店地处坎昆的饭店区，邻近机场，并且位于海滩。如果您的日程安排包括购物，La Isla购物中心和坎昆港口码头镇中心购物中心肯定值得一逛，若想欣赏当地自然景观，可以探索海豚海滩和女人岛西岸，坎昆角和尼祖克国家公园。带孩子一起旅行？请考虑选择索希米尔科，或者到绿洲体育场参加一场活动或游戏。抓住机会体验该地区的刺激水上活动，如浮潜。访问我们的坎昆旅行指南

Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

附近有什么？

坎昆玛雅博物馆
步行 9 分钟 - 0.8 公里
水上世界
步行 10 分钟 - 0.8 公里
伊贝罗斯塔坎昆高尔夫球场
步行 13 分钟 - 1.1 公里
海豚海滩
车程 2 分钟 - 2.1 公里
绿洲体育场
步行 1 分钟 - 0.0 公里

周边介绍

坎昆国际机场 (CUN) - 17 分钟车程

餐厅

Tatish Restaurant
步行 4 分钟
La Placita
步行 2 分钟
Bahia Rodizzio
步行 9 分钟
Coyote Loco
步行 3 分钟
Piña Colada
步行 10 分钟

住宿简介

坎昆金字塔全包式绿洲大酒店

伊贝罗斯塔坎昆高尔夫球场附近的高档全包型住宿

不妨入住坎昆金字塔全包式绿洲大酒店，享受免费自助式早餐、娱乐场和2 间海滩酒吧吧！这个住宿提供紧邻海滩的地理位置、免费海滩小屋和沙滩椅，是晒太阳的好去处。在店内水疗中心Sensoria Spa享受按摩、身体磨砂和芳香疗法。您可在店内的 20 家餐厅享用早餐、午餐、晚餐和墨西哥菜。健身中心提供普拉提课程和健身课程，另有篮球和沙滩排球活动。所有住客均可使用公共区域免费 WiFi，以及池畔酒吧和杂货店/便利店。

其他的一些礼遇包括：

室外游泳池配备日光浴躺椅
免费自助停车
室外网球场、免费店内沙滩俱乐部和保姆服务（收费）
前台保险箱、大堂咖啡/茶和晚间表演

客房特色

所有 320 间客房均配有空调和迷你吧（备有免费物品）等贴心细节，以及保险箱和浴袍等设施/服务。

其他的设施/服务还包括：

淋浴设施和吹风机
50-英寸平板电视，带有线频道
儿童看护服务、咖啡机/冲茶器和客房清洁服务

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有自助餐、照单点餐、小吃和精选饮料

包含简单的酒类饮料

限时提供客房送餐服务

客房内迷你吧（提供各种酒水）

可在合作伙伴酒店享用正餐和饮料

活动和设施/设备

包括所有现场活动及设施和设备的使用。

陆上活动

健身设施

足球

网球

排球

课程/训练班/游戏

有氧健身

调酒

烹饪

舞蹈

普拉提

水上健身

瑜珈

娱乐活动

店内娱乐和活动

使用店内俱乐部

店内现场表演

主题派对

住宿服务设施

网络

所有客房提供：网络连接
部分公共区域提供：免费 Wi-Fi
公共区域的 Wi-Fi 最多可免费供 4 台设备使用

停车设施和交通

店内免费提供自助停车位
店内提供有限自助停车位

餐饮

每日 07:00 至 11:00 提供免费早餐自助餐
1 间池畔酒吧
15 家酒吧/酒廊
2 家海滩酒吧
2 家咖啡店/咖啡馆
20 家餐厅
公共区域提供咖啡和茶
小吃店/熟食店

店内餐厅

Benazuza Adults Only
Careyes Adults Only
Market Place and Bites
The White Box Gastrobar
TunKul Food Hall

休闲活动

1 个室外网球场
1 个室外泳池
4 张娱乐场游戏桌
6 台老虎机
购物
健身房
健身课程
卡拉 OK
篮球
免费儿童俱乐部
免费沙滩俱乐部
普拉提课程
全套 SPA 服务
沙滩排球
台球桌/撞球台
晚间表演
音乐会/现场表演
游乐场
游乐厅/游戏室
娱乐场
瑜伽课程
蒸汽房

家居型

1 个室外泳池
儿童玩具
儿童游戏
房内保姆服务
免费儿童俱乐部
洗衣设施
小吃店/熟食店
游乐场
游乐厅/游戏室
杂货店/便利店

便利设施

24 小时前台服务
发廊
礼品店/报摊
前台提供保险箱
洗衣设施
行李寄存
杂货店/便利店
ATM

住客服务

按要求更换床单
按要求更换毛巾
按要求提供客房清洁服务
干洗/洗衣服务
观光和订票协助
婚庆服务
礼宾服务
求婚/浪漫套餐
通晓多种语言的服务员
行李员/门卫
夜床服务

商务服务

电脑站点
会议室
会议室（600 平方米的场地）
商务中心

室外

池畔躺椅
地处海滨地区
地处沙滩
花园
露台
免费沙滩茅屋
沙滩毛巾
沙滩躺椅

全套 SPA 服务

芳香疗法
美甲/修脚
面部护理
排毒体膜
情侣护理室
热石按摩
热水浴缸
瑞典式按摩
桑拿
身体磨砂
深层组织按摩
水疗法
体膜护理
运动按摩
蒸汽房
足底按摩
SPA 护理室
SPA 中心每天开放

无障碍设施

电梯

其他

1 栋建筑
6 层楼
舞厅
宴会厅
指定吸烟区

客房服务设施

卧室

遮光窗帘

浴室

吹风机
淋浴
浴袍

娱乐

50 英寸可收看有线频道的纯平电视
iPod 基座

餐饮

咖啡壶/茶具
免费瓶装水
有限的客房送餐服务
贮满食品的迷你吧（免费）

其他

按要求提供熨斗/熨衣板
保险箱
电话
恒温控制空调

政策

入住

开始办理入住：15:00；停止办理入住：00:00

延迟入住需视供应情况而定

住客需年满 18 岁

退房

12:00 之前退房

提供无接触办理退房服务

延时退房需视供应情况而定

需付延时退房费

特别入住说明

前台工作人员将在住客到店时接待

持卡人必须在办理入住手续时出示预订时使用的信用卡和附有照片的身份证件，其他安排必须在到店前与住宿方进行协调。

如有疑问，请使用预订确认信上的信息联系住宿方。

住宿提供的信息可以使用自动翻译工具进行翻译

春假期间，未满 25 岁的住客须由一名法定监护人或家长陪同入住。

进入方式

前台

宠物

不可带宠物

儿童及加床

欢迎儿童入住。

限 2 名 12 岁及以下儿童免费入住，前提是这些儿童与父母或监护人同住一间房并共用现有床褥

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费：

春假押金：25 岁以下住客在 2 月 01 日 - 4 月 30 日期间入住，每次入住 USD 30
征收城市税：每间住宿每晚 USD4.96

这里已包括住宿向我们列出的全部收费项目。

其他项目

需付延时退房费（视供应情况而定）

上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。

您需知道

可能需收取加人费用，具体费用取决于住宿的政策。

入住时可能需要出示政府核发的身份证件（带照片）和信用卡、借记卡或缴付现金押金，以便于支付其他杂项的费用

特殊要求视入住时的具体情况而定，可能产生额外的费用。不能保证满足特殊要求。

春假期间需年满 25 岁。

入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的主要姓名相同。

此住宿接待方接受以信用卡和借记卡付款；恕不接受现金

支持无现金交易。

该住宿场所采用的安全设施包括：灭火器、烟雾报警器、保安系统和急救包。

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房

住宿确认执行下列清洁和消毒规程：Cleaning and Health Protocols（绿洲酒店）。

请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿提供。

其他注意事项

08:00 至 20:00 可使用游泳池。

SPA 护理需要进行预订，可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。

只有经过登记的住客才可进入客房。

免费公共区域 WiFi 限 4 台设备。

2 岁以下的住客不允许进入 SPA 场所，18 岁以下的住客仅可在成人监管下进入 SPA 场所。

住宿的其他常用名称：

Pyramid Grand Oasis All Inclusive Cancun

Pyramid Grand Oasis All Inclusive

Pyramid Grand Oasis Cancun

Pyramid Grand Oasis

The Pyramid at Grand Oasis All Inclusive

Pyramid Grand Oasis All Inclusive All-inclusive property Cancun

Pyramid Grand Oasis All Inclusive All-inclusive property

Pyramid Oasis Inclusive inclu

常见问题

坎昆金字塔全包式绿洲大酒店有游泳池吗？

是的，此住宿设有1 个室外游泳池。游泳池开放时间：08:00–20:00。

坎昆金字塔全包式绿洲大酒店住宿费用是多少？

截至 2026 年 3 月 13 日，我们找到的坎昆金字塔全包式绿洲大酒店 2 位成人 1 晚最低价是 HK$2,988（不含税费），入住日期是 2026 年 3 月 14 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

坎昆金字塔全包式绿洲大酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

停车费是多少？

该住宿免费提供自助停车。

何时可在坎昆金字塔全包式绿洲大酒店办理入住？

开始办理入住：15:00；停止办理入住：00:00。在限定时间内可安排延迟入住。

何时可在坎昆金字塔全包式绿洲大酒店办理退房？

退房时间为 12:00。延迟退房会收取费用（视客房供应情况而定）。

坎昆金字塔全包式绿洲大酒店提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮（需遵守相关限制），活动包括：足球、网球、排球等等。

坎昆金字塔全包式绿洲大酒店的地址在哪里？

这家饭店区住宿依傍着海滩，距离绿洲体育场和伊贝罗斯塔坎昆高尔夫球场步行不到 10 分钟。而且，海豚海滩和La Isla购物中心距离酒店不到 5 公里。

我可以免费取消我的预订并获得全额退款吗？

是的，此住宿部分房价类型提供免费取消服务，因为灵活预订很重要！有关例外或要求的更多详细信息，请查阅我们网站上的住宿取消政策。

关于坎昆金字塔全包式绿洲大酒店的点评

7.2

还可以

7.6

清洁度

7.6

服务设施

7.2

员工和服务

7.2

住宿条件和设施

8/10 还可以

Guo

2025 年 8 月 19 日

满意：服务设施，员工和服务

不错的酒店

2025 年 8 月入住 3 晚

4/10 很差

Weixing，Port Charlotte

与家人出行

2025 年 7 月 29 日

不满意：清洁度、员工和服务、住宿条件和设施

Bad room service

2025 年 7 月入住 3 晚

10/10 超赞

David，Calgary

与家人及幼儿出行, 与配偶出行, 团体旅客

2026 年 3 月 11 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The property was wonderful! The food was great! And the pool was AMAZING!

2026 年 2 月入住 7 晚

10/10 超赞

Shilpa

与配偶出行

2026 年 3 月 10 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Review by 43 year old vegetarian American woman, Michigan, USA. Couples trip, middle of winter, end of February). Why The Pyramid? After reviewing over 50 resorts on The Hotel Zone, I chose The Pyramid because of long Hotel front on beach, long winding pool throughout property, lots of specialty restaurants and buffets, and I wanted an exciting night life/shows/performances. I got all of this! If you are on spring break and partying, you probably don't need to pay extra for The Pyramid and will likely eat at buffets and outdoor burgers/pizza etc. If you want the slower, more formal dining experience, definitely pay extra for the Pyramid access to more restaurants. I personally cannot eat at buffets every meal. Staff attitude and tipping: I was so scared from reading all the reviews that the staff would not be nice. But honestly, everyone was so nice and appreciative, and I never felt anyone waiting for a tip or asking for one. I personally felt compelled to leave a tip at the sit down restaurants because they were clearly working so hard and trying their best. My husband and I speak some Spanish, and speaking in Spanish greatly enhanced our experience. Try saying Buenos Dias, Buenos Tardes, etc. It goes a long way. But the pace here is much slower than the USA. In the US, it's "Do more, do it faster." In Mexico, it's "Do Less, do it slower " No one is in a rush and you need to expect everything to take longer and go slower. I wish I brought extra tip money.

Awesome beach, long! But the waves were too strong and knocked us over! Be careful when red flags are up

Amazing shows at night! The fire one was my favorite! Loved the live bands too!

The pools were amazing! Make sure you grab your pool chair before 8am or you are SOL.

2026 年 2 月入住 5 晚

6/10 一般

michael

与家人出行

2026 年 3 月 9 日

不满意：服务设施，员工和服务

It smelled like Fabuloso and bad decision

2026 年 3 月入住 4 晚

8/10 还可以

Victoria

2026 年 3 月 7 日

满意：服务设施，清洁度

I had read many reviews before leaving and decided I’d go in with my own thoughts. This could have been a way better experience without the bazillion spring break kids who many behaved terribly. Our room was nice but the door was broken (they said they fixed it but really it stayed broken if you didn’t slam it shut) mini bar…it is stocked (and we had the famous black bracelets) but it was not stocked daily as they said and requests weren’t handled. There were some foods that were great, the restaurants you have to book were nothing exceptional. Drinks were disappointing… very plain and making a million to serve all the spring breakers meant was tough to get a decent one. Next to no chairs at the beach… many chairs at the pool but again… too many spring breakers. While our trip was enjoyable it was not spectacular. I’m ok with the price I paid (booked way in advance) but would not have been happy if had to pay more. Le buffet and bites were the best restaurants, the food at the pool was also nice. They ask you to go to a “meeting” to book to go back - needles to say I didn’t do either!

2026 年 2 月入住 6 晚

2/10 糟糕

Alejandro

2026 年 3 月 6 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Staff was great, but I was lied to about there being a casino and a karaoke bar both are closed.

2026 年 2 月入住 5 晚

10/10 超赞

Maday

2026 年 3 月 5 日

满意：员工和服务、服务设施、住宿条件和设施

El mar se veía desde mi habitación y todo excelente

2026 年 2 月入住 3 晚

8/10 还可以

TRINA，CALGARY

与家人及幼儿出行

2026 年 3 月 4 日

满意：清洁度、员工和服务、服务设施

Food was not great. The first the a omelette tasted so bad. Ketchup was mixed with a lot of water. Nutella mixed with a lot of oil. Those are some example. Restroom near the beach weee a little messy and dirty. However the beach was amazing. Staff were nice. Shows and property good.

2026 年 2 月入住 7 晚

4/10 很差

Diego

与家人及幼儿出行

2026 年 3 月 3 日

不满意：服务设施

The food was low quality, with very limited buffet options. It was impossible to reserve any of the restaurants before four days of stay. There were very long lines at the bars (up to 20 minutes just to get a drink) and long waits for the restaurants as well. The most surprising part: all bars close at midnight!!! Yes, if you’re like Cinderella, this resort is perfect for you. If you’d like to enjoy drinks later during your vacation (as most people do), you may want to consider another option. The staff was not very friendly. Don’t get me wrong, Mexico is a beautiful country and always worth visiting, but this resort may not be the best choice.

2026 年 2 月入住 7 晚

8/10 还可以

Juan carlos

与家人出行

2026 年 3 月 3 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Good view of the ocean, Room very clean and the service is excellent.

2026 年 2 月入住 7 晚

8/10 还可以

Michael

与家人及幼儿出行

2026 年 3 月 3 日

满意：住宿条件和设施，清洁度

This is a nice 3.5 star hotel, not 5 star! The resort was well kept but kind of boring. No poolside entertainment throught the day and the evening shows were uncomfortable due to having to sit on the floor or stairs. Most of the restaurants were inaccessible due to very long waits so we pretty much stuck to the buffets for the week. Pool chairs were slim pickins. If you werent snagging one at 7am, you didnt get one. I dont think it was worth what we paid.... beautiful property though.

2026 年 2 月入住 6 晚

10/10 超赞

brett，Saint Paul

2026 年 3 月 2 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Ocean room was amazing. A bit old...sliding glass doors were very hard to operate. Room could have been a bit cleaner specifically the bathroom Everything else was amazing!! Highly recommend.

2026 年 2 月入住 7 晚

4/10 很差

Tristan

团体旅客

2026 年 3 月 2 日

不满意：清洁度、服务设施、住宿条件和设施

Out dated, under staffed and poor quality. Food alone would make it a never again for me.

2026 年 2 月入住 5 晚

6/10 一般

Alla

与家人及幼儿出行

2026 年 3 月 2 日

满意：服务设施

不满意：员工和服务

The ocean was little visible, the room was clean at first, but if you get sand , no one will clean it. We had 2 rooms, ours was fine, other one they ignored to change the towels, remove dirty plate, we got ants, the ac was leaking the toilet was leaking. To sleep at night is impossible , the music was till 3am. so if you travel with kids good luck. No one cleaned the beach from the grass , like at all, we walked all the was to lagoon to the right , all beaches were clean. No security at the property at all no life guards, lots of drunk people smoking all over, trash is everywhere, The overall property is covered with palms and flowers, pond with fish that part is beautiful. The food is not that great, service is worse. Only places with excellent food and service were white box, miramar, and careyes . The most memorable experience is Black sense. be careful not all alcohol is included. And dont miss you reservation as they will charge you. The coffee shop is nice and great coffee choices ,delicious pastries.

2026 年 2 月入住 6 晚

6/10 一般

Fatemeh Daryaei

与家人及幼儿出行

2026 年 3 月 2 日

满意：住宿条件和设施，服务设施

I give 3 stars because I felt there was short staff in most of the places. We need to wait in the line for drinks, snacks coffee. Staff could be more friendly, barely the would be smiling and greeting you. The bedding in the room had some minor spots. The worst part for me was the little cockroaches in the room.

2026 年 2 月入住 7 晚

4/10 很差

Sarah

与家人出行

2026 年 3 月 1 日

满意：清洁度、服务设施、住宿条件和设施

Staff

2026 年 2 月入住 4 晚

8/10 还可以

Douglas Joseph

与配偶出行

2026 年 3 月 1 日

满意：清洁度、服务设施、住宿条件和设施

The reviews about this place are entirely misleading. While the room was a bit dated we don't go on vacation to stay in a room. The events and shows offered through the resort were on a par with some of the newer and more renowned locations in the area. The food was exactly what you expect with 3 buffet locations, and 3 different coffee locations. The local places within the resort needing reservations were top notch. The fillet at Careyes was one of the better ones I have ever had and the service was great. All in all we loved the stay here, the beach was clean and staff were serving food and drinks on it, the pool was well kept and while getting chairs was difficult after 8 am that was more on us fir not getting up early. The line ups for food were the same as they would be in any large resort. They moved fairly fast and had a decent selection for everyone. The bars served local and house liquors, with options for upgrades for non well options. But the liquor is included in the cost and if you are going to party it really doesn't matter if it isn't grey goose or Pappy van Winkle All in all the location and resort were an absolute will revisit again and as we stayed in THE PYRAMID in a standard room on the 2nd floor I know we left some additional amenities on the table and we will upgrade later on for them. So while a slightly older resort than some and while the rooms may be a shade dated and it has a party vibe to it. it was solid and a quality 8/10.

Atrium shows every other night at 7:15 pm as seen from the 2nd floor in the Pyramid

2026 年 2 月入住 8 晚

4/10 很差

Sean

2026 年 2 月 27 日

Most things here were just average at best. It’s a huge resort with a couple of large pool areas but hardly any loungers. All part for them to upsell cabanas and “beach clubs” we did this a couple of days but not with the extra charges for an all inclusive resort. Biggest disappointment - everywhere is under staffed. Every bar is a long wait during the day, swim up bars and beach club bars were almost always 10-15mins. Very few servers to bring drinks or to serve at the bars, unless you’ve paid for the extras at the beach clubs. Restaurant reservation weren’t the easiest to make happen but the food was generally good, but never fantastic. Overall, I’ll stick to RIUs for a better all inclusive experience in the future.

2026 年 2 月入住 6 晚

2/10 糟糕

Jorge Alexander

团体旅客

2026 年 2 月 27 日

不满意：清洁度、服务设施、住宿条件和设施

What appears to be a vibrant, all-inclusive getaway at Pyramid at Grand Oasis quickly becomes one of the most disappointing resort experiences I’ve had. The promised quality service and variety of dining options are mostly a façade. Traveling with a group, we were told the resort was “extremely busy,” which became the excuse for every issue that followed. In five nights, we only ate together twice (both after 9 p.m.) and every restaurant brought new frustration. Sakura served bland, unbalanced sushi, and Bahia Steak House was the worst of all: tough steaks, unappealing appetizers, and a kitchen unable to cook a simple medium-rare correctly. Tatish Buffet felt unsafe, with gray, lukewarm food sitting out for hours and long wait times. Hosts regularly made being seated feel like a problem, even bringing one person in our group to tears with their harsh tone. Only Le Buffet and The White Box offered consistently edible food. Drinks were just as disappointing. Most bartenders seemed inexperienced, cocktails tasted cheap and watered-down, and quality varied wildly. The only reliable bar was Sian Khan. While the pools and beach look appealing, the rooms were outdated, uncomfortable, and had bug problems. To make matters worse, nearly everything closed by 11 p.m., and many advertised amenities, like karaoke, were exaggerated or nonexistent. Overall, I cannot recommend this resort to anyone.

2026 年 2 月入住 5 晚

6/10 一般

Shelly

与配偶出行

2026 年 2 月 25 日

不满意：清洁度

Call tax a tip, because that’s what it is. You never know how much anything really is as far as tours and stuff. Book them ahead of time to save money. Also, the check out process can be long. You have to wait in the same line as the check-in people. Bar tenders were awesome, food was just okay, and rooms are not the cleanest. Floors are kinda dusty and dirty and we did sets a clock roach in our room at night. Bed was okay.

2026 年 2 月入住 4 晚

6/10 一般

Amy Jo

团体旅客

2026 年 2 月 25 日

满意：住宿条件和设施，清洁度

Housekeeping was great. Drinks and food sub par. A couple of restaurants tried to upcharge on drinks even though our concierge had informed us prior that was not to be the case. We spent the week in a bit of confusion as to what was available with our all-inclusive pkg. Very few umbrellas for pool lounging.

2026 年 2 月入住 7 晚

8/10 还可以

Lance Myron King Melitta

与配偶出行

2026 年 2 月 25 日

满意：清洁度、服务设施、住宿条件和设施

Great stay good food

2026 年 2 月入住 5 晚

4/10 很差

Alice Marie

2026 年 2 月 24 日

Food was mediocre, we were hit with addition fees upon checking in for what the call hotel resort fees of over $200, this is only in the Mexican state of Quintana Roo, taxis are outrageous expensive compared to Puerto Vallarta. adult pool area is right next to the party area and the music was unbelievably loud. If you happened to miss a reservation for dinner they will charge you, staff at restaurants and pool was the only saving grace as they were super nice and helpful, not so much the staff in the check in areas. Room was ok, some issues with water pressure a few times but we managed. We will NOT be going to Cancun area again as there is are hidden cost in everything

2026 年 2 月入住 21 晚

10/10 超赞

Eldar

2026 年 2 月 24 日

满意：清洁度、服务设施、住宿条件和设施

Good

2026 年 2 月入住 6 晚

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