No me gusto el servicio al cliente y menos la comida d muy mala calidad muy pobres los buffets
Salvador
2025 年 7 月入住 6 晚
8/10
I like the amenities and the shows every day activities. It was fun. But i don't like some of the stuff are lack of knowledge they doesn't know where the right direction. Like my experience I'm asking about where to go for a restaurant reservation. They send us to a wrong dept. Like literally twice that they send me to the wrong person. Also about money changing you to go to the front desk and go to the line for the people who check in and check out. Then u are there the front desk tell me to go to the 3rd person and go to the other line. So annoying and wasting my time to that line then tell me not there but to the other person. The front desk are mean! Overall not organized and very inconvenient.
Elna
2025 年 7 月入住 5 晚
10/10
Buen hotel, muy amplia la alberca variedad de restaurantes y buena la comida. La playa con sargazo pero eso no es tema del hotel. Lo recomiendo buen precio.
brenda
2025 年 7 月入住 2 晚
10/10
Muy agradable y accesible
Areli
2025 年 7 月入住 3 晚
4/10
It’s an all inclusive but the people who work here are very rude and not wanting to help guest. My room was dirty they came in very day to due the beds but never cleaned the floor (sand was on the floor from coming back from the beach) the towels were never replaced. The restaurant that are (all inclusive ) were disgusting the food around the property was terrible. Beds were small water will stay up in the bath and sink took a while for it to drain.
Zobeida
2025 年 7 月入住 6 晚
2/10
Dont go to this resort is the worst hotel there i never been, customer service terrible and the food too, the people who work there they are unprofessional and They only smile when you show them that you are going to leave them a tip, dont go there if you want to have a nice vacation.
Carmen
2025 年 6 月入住 3 晚
4/10
My room was 1320 oceanfront, too many stairs. A/C wasn’t working asked for fan. They didn’t bring a fan.Asked to change room they said, no. If you go to relax too much walking.
Norma Linda
2025 年 7 月入住 4 晚
10/10
It was a great experience
Lina
2025 年 7 月入住 3 晚
10/10
It was wonderful vacation
Buffet has very kind staff to work one off them was Rudy very kind thank you Rudy for your service
Fatbardha
2025 年 6 月入住 6 晚
6/10
Buena comida; mucho por mejorar ; baños públicos en mal
Estado;
gina liseth
2025 年 7 月入住 2 晚
2/10
I was in a room that was dirty, tub broke and bed bugs, vip would not switch me. I complained multiple times. Finally Natalia switched my room, later to find out it had roaches. I have been to Cancun multiple times and this was by far the worse experience ever and resort. I also brung my daughter and she wqs scared. We were denied entry into restaurants because they claimed it was adult only but I saw a kid with their family eating at Maki Taco and I hope me and my daughter were not denied because we are black. VIP staff was rude
LaTonya
2025 年 7 月入住 5 晚
2/10
If you are thinking about staying here change your mind and stay some where else ive been to cancun multiple times this one i will never come back to. We walked into a dirty resort, after a pretty long wait for check in we finally made it to our room that looks nothing like the pictures. Dirty room faulty toilet and all around dirty area. I decided to walk back to the lobby to speak to someone about even possibly upgrading and got the run around was told by staff in the VIP check in if you have a problem go figure it with other end of the hotel staff members went there to get the run around. I immediately booked to the secrets hotel down the street went back to the room grabed our luggage, Tried to check out and still got the run around so just left. Was not going to let these guys ruin our vacation. Plenty of resorts around like i said dont walk run
hussien
2025 年 7 月入住 2 晚
2/10
This property the staff is pretty rude. They have no empathy towards people and can care less about your room situation. When you report an incident, it will take them hours before getting to you.
Angelica
2025 年 7 月入住 4 晚
10/10
Me pareció un precio justo y muy bien atendido
Germán
2025 年 4 月入住 3 晚
8/10
Overall We would come back again
CHARLES
2025 年 7 月入住 4 晚
10/10
I loved everything about this resort. We are coming back this year and booking here again.
Mayra
2025 年 6 月入住 4 晚
10/10
Great hotel! Will definitely be back
Johnathan
2025 年 7 月入住 3 晚
10/10
Excelente
andreina
2025 年 7 月入住 3 晚
8/10
En general está bien, el hotel está limpio, las habitaciones cómodas, los shows variados. Uno que otro restaurante no me gustó pero había muchos de donde elegir. El agua de la alberca limpia y de buena temperatura.
Faltan sombrillas en el área de la alberca y más espacios en la playa.
Adriana
2025 年 7 月入住 3 晚
6/10
Los cuartos muy viejos no me gusto tienen que hacerle una buena remodelacion, segundo las acrividades muy flojas faltas mas actividades para entretener las gente en mas en la horas de la noche el 90% a las 10:30 pm se termina todo.
Brianna A
2025 年 6 月入住 5 晚
2/10
Terrible service from begining to end.
Carlos
2025 年 6 月入住 2 晚
8/10
Beautiful property, rooms were clean and well maintained. We came with our son’s family, property is geared for a younger crowd. A little too much walking to the various restaurants for us! Good choices of food. People were swimming in the ocean, but the beach and water were full of Sargasso, very uninviting! The pool is beautiful, huge and very clean!
Verna
2025 年 6 月入住 1 晚
8/10
The property was nice but out dated. This is a family resort so expect kids to be loud. Great food choices. Beach not as great because no one clean up the sargassum which is not swim able.
malykham
2025 年 6 月入住 5 晚
10/10
Loved this resort, will be back most highly recommend