The Pyramid was a waste of money. The property is too big and is really confusing to navigate, we got lost many times. The food is not good, especially the lowest tier options which are just disgusting. The staff, though trying their hardest, was not friendly compared to other resorts I stayed at.
The resort itself seems to have an identity crisis - while trying to cater to everyone (families, party goers, couples), it ironically appeals to no one.
I felt bad for the people who got the lowest tiered wristband (blue), who tech mm maybenically stay at the Grand Oasis but let's be real it's the same excly property except where your room is. They got access to basically nothing and crappy food. We got the Saint Kaan option and therefore has access to better restaurants and private pools so at least that was redeemable.
Long story short, stay somewhere else.
Karen
2024 年 10 月入住 3 晚
10/10 超赞
Raelyn Kenison
2024年10月22日
满意:清洁度、员工和服务、住宿条件和设施
The property is beautiful and the staff is amazing!!
Raelyn Kenison
2024 年 10 月入住 7 晚
4/10 很差
Jacob E
与家人出行
2024年10月22日
不满意:住宿条件和设施,清洁度
Stayed that this resort 8 years ago and was very excited to return. BIG MISTAKE! The resort grounds were dirty, garbage under chairs (some items were there for days), people allowed to eat their food around the pool and feed the birds. Customers were allowed to bring personal speakers and play their music VERY loud to the point no one can hear each other talk. Rained on and off for two days, during that time the building started to leak in different areas and towels had to be put down along with extra rugs so no one would slip on the tile. Staff was great and really tried to make us feel welcome, you can tell they don't have any help or direction from management. Booked an ocean view room and received a lagoon view. Buffet's rarely change out the variety of food. It is the same every day. Will not go back!
Jacob E
2024 年 10 月入住 7 晚
10/10 超赞
Tarla
2024年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
When we first arrived it wasn't a great start. We had been traveling for almost 10 hours. Our check in was at 3pm..they said they couldn't get us a room until 4:30pm. NOT happy! Then 2 days into our vacation the people above us had a party and we couldn't get any sleep. Thanks to the night manager he saved the day. He upgraded our room and we were able to enjoy the rest of our vacation!
Tarla
2024 年 10 月入住 4 晚
10/10 超赞
neang
与配偶出行
2024年10月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good place highly recommended
neang
2024 年 10 月入住 5 晚
4/10 很差
Erin
2024年10月16日
满意:住宿条件和设施
不满意:员工和服务
Erin
2024 年 10 月入住 3 晚
2/10 糟糕
Maria
与家人及幼儿出行, 与家人出行
2024年10月13日
满意:住宿条件和设施
不满意:员工和服务
Maria
2024 年 10 月入住 6 晚
2/10 糟糕
Laila
2024年10月12日
Laila
2024 年 9 月入住 4 晚
10/10 超赞
Geraldo Desouza,Avon
2024年10月9日
满意:清洁度、员工和服务、住宿条件和设施
Place was very nice, people was really friendly
Geraldo Desouza
2024 年 8 月入住 4 晚
8/10 还可以
michael
与配偶出行
2024年10月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything about the resort no complaints here
michael
2024 年 9 月入住 4 晚
10/10 超赞
Lessy,San Pedro Sula
与家人出行
2024年10月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo bien, conforme al anuncio
Lessy
2024 年 10 月入住 2 晚
10/10 超赞
Suzanne
与配偶出行
2024年10月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Sports Staff were fantastic, very motivational and friendly. I went to 2 Zumba classes and 1 aqua class and i loved all of them, so happy.
Suzanne
2024 年 9 月入住 6 晚
6/10 一般
Jhalon L
与配偶出行
2024年10月1日
满意:清洁度
不满意:服务设施
I would not recommend …staff is nasty food is garbage…I booked a king suite it was not as advertised …my advice find somewhere else to stay
Jhalon L
2024 年 9 月入住 4 晚
10/10 超赞
Shatara
与家人出行
2024年10月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property. I love the pools, friendly staff, and attention to detail to make their guest feel safe and have fun.
Shatara
2024 年 9 月入住 3 晚
8/10 还可以
Akin
与配偶出行
2024年10月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good experience for my first time at an all-inclusive resort