Moon Palace was an amazing experience. The place was clean and everyone was friendly, food was amazing!!
Todd
2024 年 11 月入住 4 晚
10/10 超赞
Jeff
2024年11月19日
满意:员工和服务
Jeff
2024 年 11 月入住 7 晚
8/10 还可以
leonor celia
与配偶出行
2024年11月19日
满意:服务设施,员工和服务
Nuestro host Oscar muy atento y amable
leonor celia
2024 年 11 月入住 2 晚
8/10 还可以
Sonia
与家人及幼儿出行
2024年11月19日
满意:清洁度、服务设施、住宿条件和设施
I loved the property! The only issues I have it that some staff was very unfriendly and not helpful.
Sonia
2024 年 11 月入住 3 晚
10/10 超赞
Jorge Trejo
与配偶出行
2024年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was great
Jorge Trejo
2024 年 11 月入住 3 晚
8/10 还可以
Theresa
与家人出行, 团体旅客
2024年11月18日
满意:清洁度、员工和服务、住宿条件和设施
Service was fantastic. A lot of kids but that is to be expected.
Theresa
2024 年 11 月入住 7 晚
10/10 超赞
Gayatri Avinash
2024年11月18日
满意:员工和服务,清洁度
Gayatri Avinash
2024 年 11 月入住 4 晚
8/10 还可以
Narasimhan
与家人及幼儿出行
2024年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great stay with amazing views and great options like pool, water park, beach access, kids play room with movie theater, bowling etc. It was super fun. I would definitely like to go back someday. The dining options were wonderful with so many cuisines and almost all of them being super tasty!
Just disliked two things: 1. Adding Jacuzzis in the rooms' living room didn't make any sense to me. Makes it difficult especially for families with kids. 2. The checkout experience was just poor. Felt like we were rushed out of the place unnecessarily. Never felt like that before in any other hotel.
Narasimhan
2024 年 11 月入住 2 晚
6/10 一般
Sharon
与家人出行
2024年11月16日
The location was great. Long beach for walking, beach safe for kids. Lots of pools to use and options to lay out to sun tan. Easy to get your towel in the morning and save your spot. Lots of options to eat at pool restaurants or order by the pool. Wait times for food and drink at the pool were not long at all. The staff was so so kind and always hustling. Unfortunately we had an issue with our bags at arrival. A long line to check in, and a long line to get a shuttle. Our bags were unfortunately lost between the arrival check in and our room. To make up for it they let us have late check out (3pm) instead of 12- but even offering that - they locked us out of our room at 12 on check out day and I spent my last hour walking all the way back to the lobby to sort it out and was in a panick when they were the ones who offered to do us a favour . They must not have put that on our file :( be aware as well - at check in they try to upsell and check out is more up sell. Which would be fine but the timing is just inconvenient. You want to jsut get to your room at arrival and you want to make your flight on the departure, not have someone with a clip board asking for more with offers.
Sharon
2024 年 11 月入住 6 晚
2/10 糟糕
Manish
2024年11月15日
不满意:清洁度、员工和服务、住宿条件和设施
This place is a big scam. Stay away. They will talk nicely with you but they are very aggressive sales people and nothing else. Even to this message there will be a very standard response expected. STAY AWAY!
Manish
10/10 超赞
Jessica Nayeli
2024年11月15日
满意:清洁度、员工和服务、住宿条件和设施
Jessica Nayeli
2024 年 8 月入住 3 晚
8/10 还可以
Rukiyyah
与家人出行
2024年11月13日
满意:清洁度、员工和服务、住宿条件和设施
Good place to stay, especially if you have kids!
Rukiyyah
2024 年 11 月入住 3 晚
10/10 超赞
Victoria
2024年11月13日
满意:住宿条件和设施,清洁度
Victoria
2024 年 10 月入住 4 晚
8/10 还可以
Aizhan
2024年11月12日
满意:清洁度、员工和服务、住宿条件和设施
Aizhan
2024 年 11 月入住 5 晚
6/10 一般
Lesley,Compton
与家人出行
2024年11月11日
满意:员工和服务,清洁度
Place is clean and food is ok. Staff is amazing.
Lesley
2024 年 10 月入住 6 晚
6/10 一般
Celene A
与家人及幼儿出行
2024年11月11日
The rooms were a bit outdated especially the restrooms/ showers. All the restaurant servers were super helpful and friendly but the staff in the main lobby always seem moody and not helpful at all. The staff that is in charge of assisting with booking massages is very pushy and rude especially the ones that keep insisting to sell time shares even though they say is not a time share. I will not be going back to this resort due to the receptionists attitudes, the beach is pretty dirty/muddy and the resort didn't really have any music playing in the pools. The pools in the other resorts always have music playing and have a good atmosphere but the pools here were not great and the pool bars closed at 6pm daily.
Celene A
2024 年 10 月入住 6 晚
2/10 糟糕
Nino
2024年11月11日
满意:清洁度
不满意:员工和服务
All they do is push they’re little time share stuff
Nino
2024 年 11 月入住 3 晚
10/10 超赞
Maurizio
2024年11月11日
满意:清洁度、员工和服务、住宿条件和设施
staff were excellent, facilities set up in a very accessible way, property well kept