Been to Cancun so many times and this was one of the worst places I have stayed at. Rooms are beyond outdated and super dirty.
Room service food was disgusting. We had some stuff come not cooked throughly.
Will never come back
Alejandra
2024 年 12 月入住 1 晚
8/10 还可以
Bryan
与家人出行, 团体旅客
2024年12月21日
满意:清洁度、员工和服务、服务设施
Ernesto the Dancing Chef at Moon Palace was simply awesome. His Supervisory chain should be looking to promote him.
The Hotel room we stayed at: The AC control was not working so it was a constant 64 Degrees in the room, which was not comfortable at all. Actually believe that is the reason I was really sick after our vacation.
Transportation folks and Busboys were awesome.
Bryan
2024 年 10 月入住 5 晚
10/10 超赞
Lignesh
与家人及幼儿出行
2024年12月21日
满意:清洁度、员工和服务、服务设施
Awesome experience
Lignesh
2024 年 12 月入住 5 晚
6/10 一般
Manjit Kaur
与家人及幼儿出行, 与家人出行
2024年12月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Food was awfully cheap quality
Manjit Kaur
2024 年 12 月入住 4 晚
8/10 还可以
lin
2024年12月20日
满意:清洁度、员工和服务、住宿条件和设施
lin
2024 年 12 月入住 4 晚
8/10 还可以
Lorena
与家人及幼儿出行, 与家人出行
2024年12月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved having the Flow Rider available. Entertainment was good! Very happy with the food quality and variety. Room service was fast and easy to use on the app.
Arrived on a Sunday, the resort was so busy and we couldn’t find anywhere to sit at the pool after checking in and waiting for our room to be ready. Must have been a high turn over day so we won’t be checking in on a Sunday again. No reservation required dinner sounded good at first, but quickly learned if you don’t make a reservation, then likely won’t be able to eat there, so basically you need a reservation. The buffet was great though!
Lorena
2024 年 12 月入住 3 晚
8/10 还可以
Gaurav
与家人及幼儿出行
2024年12月20日
满意:服务设施
Great resort for family with plenty of options
Gaurav
2024 年 12 月入住 5 晚
10/10 超赞
nadav
与家人及幼儿出行, 与家人出行
2024年12月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I will definitely come back, great place.
nadav
2024 年 12 月入住 4 晚
10/10 超赞
Sahil
2024年12月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, beach, staff, food and safety
Sahil
2024 年 12 月入住 4 晚
6/10 一般
Lakhbir
2024年12月19日
Lakhbir
2024 年 11 月入住 4 晚
10/10 超赞
Jitendra
2024年12月18日
Jitendra
2024 年 11 月入住 2 晚
10/10 超赞
Sergio
与家人出行, 与配偶出行
2024年12月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sergio
2024 年 12 月入住 3 晚
8/10 还可以
Swapnil Yashwantrao
与家人及幼儿出行
2024年12月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
Swapnil Yashwantrao
2024 年 11 月入住 3 晚
6/10 一般
Endri
2024年12月17日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Endri
2024 年 11 月入住 4 晚
8/10 还可以
KAY
与家人及幼儿出行
2024年12月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is super clean . There is a line for everything. It took me and my family 5 hours to check in
KAY
2024 年 12 月入住 2 晚
10/10 超赞
Saul
2024年12月16日
满意:清洁度、员工和服务、住宿条件和设施
A lot of restaurants
Saul
2024 年 11 月入住 6 晚
10/10 超赞
Nicole
与家人出行
2024年12月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely experience overall! All the drinks are getting watered down. The food is excellent and the staff is super friendly. They will try to pressure you to get a timeshare presentation and they will do it when you check in and when you check out. Just try to get straight to your room if possible that you’ll be OK. If you stay at sunrise, then you can visit the other facility and vice versa. Sunrise is much more lively than Nizuc but if you want a quieter stay then this site is recommended.
Nicole
2024 年 12 月入住 4 晚
10/10 超赞
Erica
与配偶出行, 团体旅客
2024年12月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Grand moon palace has always been my favorite. Always have a great time here. Fun and relaxation, gym, and great food.
Erica
2024 年 12 月入住 4 晚
8/10 还可以
Wilmaspradling,west jordan
与家人出行
2024年12月12日
满意:清洁度、员工和服务、服务设施
We had two rooms and they were not properly cleaned. We had request a mattress being changed out because of the smell and the other room had personal property of previous people still left in the room.
Wilmaspradling
2024 年 12 月入住 7 晚
6/10 一般
Sarunas
与家人及幼儿出行
2024年12月11日
满意:员工和服务
Good food, great staff and service, but cleanliness are poor, very cold pools, elevator was down for 3 days,