坎昆綠洲大酒店 - 全包式是否設有泳池？

是，此住宿設有室外泳池。泳池 08:00–20:00 開放。

入住坎昆綠洲大酒店 - 全包式需要多少錢？

截至 2026 年 1 月 14 日，2 位成人於 2026 年 1 月 26 日入住坎昆綠洲大酒店 - 全包式 1 晚的價格低至 HK$2,260.98，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

坎昆綠洲大酒店 - 全包式是否寵物友善住宿？

否，此住宿恕不接待寵物。

坎昆綠洲大酒店 - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

坎昆綠洲大酒店 - 全包式的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。延遲入住服務限時提供。

坎昆綠洲大酒店 - 全包式的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，並酌量收費 (視乎客房供應情況而定)。

坎昆綠洲大酒店 - 全包式是否提供全包式禮遇？

是，此為全包式住宿。活動包括足球、網球、健身操班等。

坎昆綠洲大酒店 - 全包式位於哪裡？

此住宿位於酒店區的海灘，距離綠洲體育場和伊貝羅斯塔坎昆高爾夫球場不到 10 分鐘腳程。拉伊斯拉購物中心和海豚海灘均位於 5 公里內。

坎昆綠洲大酒店 - 全包式坎昆區

Q: 坎昆綠洲大酒店 - 全包式 是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 坎昆綠洲大酒店 - 全包式 的泊車位收費多少？

此住宿提供免費自助泊車服務。

2/10 很差

Gang

2024 年 9 月 19 日

Food is no good only one Mexico food. Buffet. I am not like this one night no more beer for drinking

於 2024 年 9 月住了 3 晚

4/10 欠佳

Norma (mexico)

家人同遊

2026 年 1 月 14 日

讚好：整潔度、設施服務和住宿狀況

Las habitaciones requieren de mucho mantenimiento (regaderas que no funcionan, cortinas que no cierran adecuadamente, servicio de limpieza deficiente en algunas habitaciones, etc) Las filas para ingresar a los restaurantes son de gran espera y la comida no es buena, la carne incomible.

於 2026 年 1 月住了 5 晚

6/10 一般

Yagyeshwar

伴侶同遊

2026 年 1 月 14 日

讚好：整潔度、設施服務和住宿狀況

Hello there, it was a great experience but I give 3 stars rating because firstly, was promised a free bottle of wine because I’m a silver member, which I never got and secondly found a roach in our room. But besides those two obstacles, everyone was very friendly and everything else was great….especially the service and food was awesome, I would visit again and would recommend to anyone! :)

於 2026 年 1 月住了 4 晚

4/10 欠佳

Pavan Kumar (Danville)

家人同遊

2026 年 1 月 13 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

The check in was a mess, though they give an early check in into the resort, we did not get our room clean and available to 5 PM. The checkin staff do not provide any details regarding the dining options/reservation timings or shows or other facilities.You see lot of staff walking around but they are least helpful. It is confusing as they have different levels and not everything in the resort is available to everyone in the resort. The Buffet food is horrible and repetitive. The good part of the resort is the beautiful beach, the garden and the resort is beautiful as is. In the Dine in restaurants the food is really good and the staff are really friendly but a long wait for the reservation.

於 2025 年 12 月住了 5 晚

6/10 一般

Jorge Samir

家人同遊

2026 年 1 月 12 日

讚好：整潔度、設施服務和住宿狀況

不滿：職員與服務

I had a fantastic overall experience at Oasis Cancun during my vacation—the resort itself is stunning, with breathtaking views that made every moment feel special. The food was decent and offered a good variety for an all-inclusive stay. That said, some staff interactions could use some real improvement; the towel personnel were a bit rude, along with some restaurant staff (Sarape restaurant) and the tour and beer staff came across as unfriendly at times. On the bright side, the two young lifeguards and lady lifeguard thank you for helping my mother in law who suffered fainting you guys were exceptional and truly went above and beyond, overall for an all-inclusive package, I'd expect a friendlier vibe from the team to match the great location. I'd still recommend it for the views and vibe! - Jorge & Jessica

於 2026 年 1 月住了 5 晚

6/10 一般

Roberto (El Paso)

家人同遊

2026 年 1 月 12 日

讚好：整潔度和設施服務

不滿：住宿狀況

Sufrí mucho con las escaleras no funcionaron los elevadores y traigo un niño con carreola y me gustaría q tengan check In y un check out más eficiente se pierde mucho tiempo

於 2026 年 1 月住了 2 晚

8/10 不錯

Anthony

伴侶同遊

2026 年 1 月 10 日

讚好：整潔度、設施服務和住宿狀況

The room was clean, we loved the amenities. Just as a recommendation book the restaurants even before your arrival and for the hotel you should score people to their rooms as it’s very easy to get lost and help people with their luggage, it’s a long walk

於 2026 年 1 月住了 3 晚

8/10 不錯

Reshma

2026 年 1 月 10 日

讚好：整潔度和住宿狀況

The hotel was clean and very close to everything. The service however wasn’t the best. The workers looked annoyed when my mom (not a native English speaker) asked questions about the food due to her dietary restrictions.

於 2026 年 1 月住了 7 晚

2/10 很差

Dexter

家人同遊

2026 年 1 月 10 日

不滿：整潔度和住宿狀況

El peor hotel que eh visitado. No hacen la habitación todos los días y cuando la hacen solo tienden la cama. El personal de mala actitud todo el tiempo en especial en las toallas y lugares de comida y casi te obligan la propina. Todo tiene costo extra. Son pocos restaurantes sin costo extra y la comida es muy mala y siempre la misma

於 2026 年 1 月住了 7 晚

2/10 很差

Phillip Gomes

家人同遊

2026 年 1 月 10 日

不滿：整潔度

Over booked the hotel. When we got to hotel they had to send us to a different hotel location. Next day our room was not ready until 4 pm. Room was not restocked with beer, Toilet paper or tissue box. Buffet food was repetitive. Was only able to make reservations for 2 restaurants out of my 7 days.

於 2026 年 1 月住了 7 晚

8/10 不錯

Maria

2026 年 1 月 8 日

讚好：設施服務

Personal amable

於 2026 年 1 月住了 5 晚

4/10 欠佳

Barb nacole (Edmonton )

多人同遊

2026 年 1 月 7 日

不滿：整潔度

I paid for a garden view room and they changed my room when we got there I was supposed to be in room 4648 facing the garden and the pools instead they decided to send me into room 4143 basically the room that they don't give anybody unless it's a one night cuz it faced the parking lot and I had a nasty dirty air conditioning unit right underneath me where in the end I ended up getting sick why pay for a room that is a nice room facing something nice when you don't even get that experience and when Expedia try to contact you guys to find out why you ignore them so basically I paid for something that I didn't get horrible service on your part Grand Oasis I will definitely be telling people not to go to your resort. Showers didn't work had no pressure tried to take a bath and it took over an hour or two drain room stunk no face cloth no towels have the time never restocked the beer fridge didn't come and clean our rooms at all no blenders in anything the food was horrible the only place the food was good was in if you paid for it or you were in the pyramid and it doesn't state that you have to pay extra if unless you went to the pyramid if that was the case I would have paid the extra $100 to get into the pyramid where we could have gotten into anywhere couldn't even go into a coffee shop because you needed to be a pyramid member they favor Mexican before they favor any of the people that actually fly there from another country highly highly not worth the trip horrible

於 2025 年 11 月住了 8 晚

4/10 欠佳

Wyatt

伴侶同遊

2026 年 1 月 7 日

讚好：整潔度

Room was bare, the food was absolutely terrible, The only thing edible was the restaurant who had to pay for which were actually very good. But they cost between 50 and $75 per person at each restaurant which means each day for both lunch and dinner. We are paying in an additional $250 just to have decent food that doesn’t make us sick. Apart from the nice restaurants, all the other staff was very monotone and push pushing for tips the entire time. Even the people that had the upgraded black wristbands said it was impossible for them to get reservations to the nice restaurants which was interesting because when we were in there every day, there was plenty of empty tables. It seems like they were leaving space to upsell. We stayed for six days and the friends we met were staying for 13 days. Both of us are never going back.

於 2025 年 12 月住了 6 晚

4/10 欠佳

Bina

家人同遊, 親子同遊, 伴侶同遊

2026 年 1 月 6 日

讚好：整潔度

不滿：職員與服務

Just left Grand Oasis after staying there for a week. To start with the positive - overall the hotel itself is nice enough but the rooms are basic & need an upgrade for sure. Walls are super thin, you hear everything from the rooms around you. The pools are good & the beach is great - sand is soft, water is super clean & clear, no stones, hardly any algae. Now the not so good: - Honestly, I’ve been doing all-inclusives for 20+ years with my family & have been to many resorts all across the Caribbean. I can confidently say this was BY FAR the worst All-inclusive experience I’ve ever had. Overall the staff and service were pretty terrible and not helpful at all. Food was mediocre. Always line ups everywhere, couldn’t even get into a few of the “no reso required” restaurants cause wait lists were too long. Many empty trays that would seemingly never get refilled. Not much variety. The “special” restaurants were a bit better but good luck getting a reso. Got there on a Sunday, by Mon morning everything was full (earliest reso we could get was Fri & Sat before we left). Il Forno was good, the steakhouse was ok. Towels were an unnecessary pain in the ass. They want people to check-out towels from their specific area. Even if there were other huts close to where you wanted to be, they’d send you back to your area. Several times the staff were away (I waited around 15-mins the first time this happened then started just signing myself out with my own pen if they were not present)

於 2025 年 12 月住了 7 晚

10/10 優異

María de Lourdes

2026 年 1 月 6 日

讚好：整潔度、設施服務和住宿狀況

La habitación

於 2025 年 12 月住了 3 晚

6/10 一般

William

家人同遊, 多人同遊

2026 年 1 月 5 日

讚好：整潔度、設施服務和住宿狀況

Long lines for food and drinks, Food was acceptable

於 2025 年 12 月住了 6 晚

4/10 欠佳

Sukhen

家人同遊, 多人同遊

2026 年 1 月 5 日

不滿：職員與服務、設施服務和住宿狀況

There was no beach view nor a sea view as I had paid for. Very poor experience overall, the food was absolutely horrible. Not recommended!

於 2025 年 12 月住了 4 晚

2/10 很差

Marcos

家人同遊, 親子同遊

2026 年 1 月 5 日

不滿：整潔度、設施服務和住宿狀況

No hot water. No room services. Hotel was overbooked so there were no available reservations to restaurants. My room was not made in days.

於 2025 年 12 月住了 5 晚

2/10 很差

Angela

家人同遊, 親子同遊

2026 年 1 月 5 日

不滿：整潔度、設施服務和住宿狀況

The hotel was overbooked. No hot water. No reservations available. Many restaurants were not included and we had to pay to eat. Is All Inclusive really? The staff didn’t make the room in 3 days, so no towels or shampoo. Awful. I am very sorry to have chosen this place for my family vacation.

於 2025 年 12 月住了 8 晚

4/10 欠佳

Brittany

2026 年 1 月 5 日

讚好：整潔度和設施服務

My room was at the back of the property on 5th floor so it was more a view of the property then the beach. - no helped me with my bags - the bell hops just pointed in the direction I should go and my first night i was woken up many times because you hear everything. I even woke up at 8:17am to the maids coming into my room to clean. Never in my life has a maid come in at 8am. It was insane. Not staying here again

於 2026 年 1 月住了 2 晚

2/10 很差

Angela

2026 年 1 月 4 日

The hotel was overbooked

於 2025 年 12 月住了 7 晚

4/10 欠佳

Jerome

2026 年 1 月 4 日

不滿：職員與服務和設施服務

We paid too much for all inclusivity only for it NOT to be all inclusive! Do NOT eat at the "included" restaurants. Our room was smaller than expected, with constant water dripping from vent. Patio door wasn't secured causing a knocking sound throughout the night. Our best times were away from our resort, the Grand Oasis Cancun. Really disappointed

於 2025 年 12 月住了 7 晚

4/10 欠佳

Fernando Fabio

家人同遊

2026 年 1 月 4 日

不滿：整潔度、職員與服務、設施服務和住宿狀況

Dirty outdated rooms, very disorganized. If you order something at the room they rarely will bring. Everything is extra, impossible to eat at any other restaurant except two mediocre buffet ones because the lines are crazy and there is never availability to book anything else. We stayed for 9 days and ate a two buffets for dinner and one so called Japanese but we had to wait about 1.5 hrs. The only thing good about this resort is the beach. The water is great but so is everywhere in the area. I would not come back to this resort.

於 2025 年 12 月住了 9 晚

8/10 不錯

José de Jesús

家人同遊

2026 年 1 月 4 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Si estás en un piso alto puedes tener una vista decente al mar, de otro modo las palmeras y edificios te bloquean la vista. Tiene truco la manera en que venden, ocean view no son las que están frente a la playa sino frente a la alberca y de ahí al mar. Las habitaciones están cansadas, la mía tuvo fundido un foco del buró toda la estancia. Es un hotel muy grande y los elevadores solamente están de un lado de la torre así que prepárate para caminar mucho. La comida es buena y muy variada, al ser tan grande el hotel, tiene restaurantes espejo a cada extremo para el buffet. Por la temporada fue imposible reservar para cenar en los Gourmet ya que todo estaba lleno para al menos una semana. Y no puede reservarse desde antes de la llegada. El personal es muy amable y todos con los que interactuamos tomaron el asunto hasta darle solución.

於 2025 年 12 月住了 3 晚

4/10 欠佳

Hellen

家人同遊

2026 年 1 月 4 日

不滿：整潔度

Grand Oasis Cancun – Disappointing Stay Unfortunately, we did not enjoy our stay at Grand Oasis Cancun due to several ongoing issues that significantly impacted our experience: 1. Upon arrival, both the hot water and the TV in our room were not working. 2. We requested additional towels multiple times, but they were never delivered. 3. Buffet restaurants had extremely long lines during peak hours, with wait times exceeding 30 minutes just to be seated. 4. At check-in, we were informed about specialty restaurants that required advance reservations. However, when we attempted to book, we were told the next availability was over a week away. This was frustrating and misleading, as we were effectively sold access to restaurants we could not use during our stay. 5. Some members of the staff were noticeably unfriendly and unwelcoming. 6. There was very little entertainment offered at the resort. We frequently had to leave the hotel for entertainment, which made us question the value of paying for an all-inclusive experience. Overall, the service gaps, lack of availability, and limited amenities made this stay disappointing, and we would not choose this resort again.

於 2025 年 12 月住了 3 晚

坎昆綠洲大酒店 - 全包式

The Grand Oasis Cancun - All Inclusive

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